Stop button to get services out of the failed state. (Can probably be linked to #1045)

[Konohana0608]

Describe the user role
As a SPARC investigator, I would like to be able to force stop services if the are in the Failed state.

Describe the goal
Really often, when a study gets closed due to the user logging out, opened services within this open study will be stuck in the failed state when said study is reopened. Often I encounter that the "Run" button won't do anything and I don't have any meaningful way apart from contacting support to get that failed Service back up and running.

• Linked to Cancel Service start button in case its pending #1045

Describe the benefit
To make users less dependent on support and relieve our dev team from these rather unproductive little tasks.

Additional context

[elisabettai]

Hi @Konohana0608, do you know what was exactly the problem with that "Failed" node?

I also had it recently and it failed because while it was closing, there was some problem saving the data. So in that case, it is probably a good idea to contact support (if you care about the data), or not?

[Konohana0608]

Hey @elisabettai ~~ Ehm as usual, I have absolutely no idea^^ The logs are not very helpful ;)

I remember the only thing I did was to fetch the newest version of the TIP Manual repository but didn't actually do any manual changes. It makes sense to me, that if there are auto saving issues that then probably support should be included. But aren't there anyways autosaves that happen in certain intervals? And from my experience the ability to retrieve data from failed services is anyways highly unreliable. Isn't it normally that that is only possible if the service has been closed successfully at any point before?

Maybe the better way would be to add some kind of fail state analysis to the stop button that makes a quick decision based on the reason for the failure if the user should be able to force stop the node or not? Sorry I probably know far too few about the backend to give meaningful ideas here^^

[odeimaiz]

@Konohana0608 Is this still a valid request? If not, please close the issue

[Konohana0608]

I mean in case the service is loading you cant stop it. so yep that is a valid request I think? Or is there another recommended method?

[odeimaiz]

I mean in case the service is loading you cant stop it. so yep that is a valid request I think? Or is there another recommended method?

If it fails you can restart it, can't you? Or is that you want to stop it when it's starting?

[Konohana0608]

yep i want to be able to stop it when it gets stuck in the starting phase for some reason.

[odeimaiz]

I believe we need some backend power for that and linking this