improves error

Author: pcrespov

services/web/server/src/simcore_service_webserver/studies_dispatcher/_constants.py

@@ -27,6 +27,8 @@
     "Please try later or login with a registered account."
 )
 
-MSG_UNEXPECTED_ERROR: Final[
-    str
-] = "Opps this is embarrasing! Something went really wrong {hint}"
+MSG_UNEXPECTED_DISPATCH_ERROR: Final[str] = (
+    "Sorry, but looks like something unexpected went wrong!<br/>"
+    "We track these errors automatically, but if the problem persists feel free to contact us. "
+    "In the meantime, try refreshing."
+)

services/web/server/src/simcore_service_webserver/studies_dispatcher/_redirects_handlers.py

@@ -23,7 +23,7 @@
 from ..utils import compose_support_error_msg
 from ..utils_aiohttp import create_redirect_to_page_response
 from ._catalog import ValidService, validate_requested_service
-from ._constants import MSG_UNEXPECTED_ERROR
+from ._constants import MSG_UNEXPECTED_DISPATCH_ERROR
 from ._core import validate_requested_file, validate_requested_viewer
 from ._errors import InvalidRedirectionParams, StudyDispatcherError
 from ._models import FileParams, ServiceInfo, ServiceParams, ViewerInfo
@@ -127,7 +127,7 @@ async def wrapper(request: web.Request) -> web.StreamResponse:
             error_code = create_error_code(err)
 
             user_error_msg = compose_support_error_msg(
-                msg=MSG_UNEXPECTED_ERROR.format(hint=""), error_code=error_code
+                msg=MSG_UNEXPECTED_DISPATCH_ERROR, error_code=error_code
             )
             _logger.exception(
                 **create_troubleshotting_log_kwargs(

services/web/server/src/simcore_service_webserver/studies_dispatcher/_studies_access.py

@@ -48,7 +48,7 @@
     MSG_PROJECT_NOT_PUBLISHED,
     MSG_PUBLIC_PROJECT_NOT_PUBLISHED,
     MSG_TOO_MANY_GUESTS,
-    MSG_UNEXPECTED_ERROR,
+    MSG_UNEXPECTED_DISPATCH_ERROR,
 )
 from ._errors import GuestUsersLimitError
 from ._users import create_temporary_guest_user, get_authorized_user
@@ -260,7 +260,7 @@ async def wrapper(request: web.Request) -> web.StreamResponse:
         except Exception as err:
             error_code = create_error_code(err)
             user_error_msg = compose_support_error_msg(
-                msg=MSG_UNEXPECTED_ERROR.format(hint=""), error_code=error_code
+                msg=MSG_UNEXPECTED_DISPATCH_ERROR, error_code=error_code
             )
             _logger.exception(
                 **create_troubleshotting_log_kwargs(
@@ -366,7 +366,7 @@ async def get_redirection_to_study_page(request: web.Request) -> web.Response:
     except Exception as exc:  # pylint: disable=broad-except
         error_code = create_error_code(exc)
 
-        user_error_msg = MSG_UNEXPECTED_ERROR.format(hint="while copying your study")
+        user_error_msg = MSG_UNEXPECTED_DISPATCH_ERROR
         _logger.exception(
             **create_troubleshotting_log_kwargs(
                 user_error_msg,