diff --git a/packages/service-library/src/servicelib/aiohttp/rest_middlewares.py b/packages/service-library/src/servicelib/aiohttp/rest_middlewares.py
index 6959e2a09699..0fc11dda7a2a 100644
--- a/packages/service-library/src/servicelib/aiohttp/rest_middlewares.py
+++ b/packages/service-library/src/servicelib/aiohttp/rest_middlewares.py
@@ -25,9 +25,9 @@
 
 DEFAULT_API_VERSION = "v0"
 _FMSG_INTERNAL_ERROR_USER_FRIENDLY_WITH_OEC = (
-    "We apologize for the inconvenience."
-    " Our team has recorded the issue [SupportID={error_code}] and is working to resolve it as quickly as possible."
-    " Thank you for your patience"
+    "We apologize for the inconvenience. "
+    "Our team has recorded the issue [SupportID={error_code}]. "
+    "If the issue persists please report it."
 )
 
 
diff --git a/services/director-v2/src/simcore_service_director_v2/modules/dynamic_sidecar/scheduler/_core/_observer.py b/services/director-v2/src/simcore_service_director_v2/modules/dynamic_sidecar/scheduler/_core/_observer.py
index ce3decc2ca65..949ba98f4fe4 100644
--- a/services/director-v2/src/simcore_service_director_v2/modules/dynamic_sidecar/scheduler/_core/_observer.py
+++ b/services/director-v2/src/simcore_service_director_v2/modules/dynamic_sidecar/scheduler/_core/_observer.py
@@ -146,9 +146,9 @@ async def observing_single_service(
         # With unhandled errors, let's generate and ID and send it to the end-user
         # so that we can trace the logs and debug the issue.
         user_error_msg = (
-            f"This service ({service_name}) unexpectedly failed."
-            " Our team has recorded the issue and is working to resolve it as quickly as possible."
-            " Thank you for your patience."
+            f"The service ({service_name}) experienced a problem. "
+            "Our team has recorded the issue. "
+            "If the issue persists please report it."
         )
         error_code = create_error_code(exc)