diff --git a/services/static-webserver/client/source/class/osparc/widget/PersistentIframe.js b/services/static-webserver/client/source/class/osparc/widget/PersistentIframe.js
index cdd5a45d580..226af8c5966 100644
--- a/services/static-webserver/client/source/class/osparc/widget/PersistentIframe.js
+++ b/services/static-webserver/client/source/class/osparc/widget/PersistentIframe.js
@@ -365,7 +365,7 @@ qx.Class.define("osparc.widget.PersistentIframe", {
             const supportCenterWindow = osparc.support.SupportCenter.openWindow();
             // for now prefill the text box with the question
             if (message && message["question"]) {
-              supportCenterWindow.proposeConversation(
+              supportCenterWindow.createConversation(
                 osparc.support.Conversation.SYSTEM_MESSAGE_TYPE.ESCALATE_TO_SUPPORT,
                 `From your last question: "${message["question"]}"`
               );