The call number format does not revert to normal even after setting the configuration.

[jardeljsv]

GLPI 10.0.20

I changed to one of the options and tried to revert to the default, but the system won't go back to normal.

[jardeljsv]

Is there any possibility of fixing the problem

[jardeljsv]

Hello

[jardeljsv]

hello?

[jardeljsv]

I also verified that changing to any of the ticket ID format options has no effect in GLPI.

[Seb4986]

Hello,
I have the same problem on GLPI version 10.0.20.
It's impossible to restore the original numbering for tickets and changes after modifying the setting in your plugin once.

[jardeljsv]

Hello, I have the same problem on GLPI version 10.0.20. It's impossible to restore the original numbering for tickets and changes after modifying the setting in your plugin once.

Exactly

[jardeljsv]

Information: such as the database being cleared caused a lock on the GLPI ticket table, and the IDs reverted to being generated in the normal pattern. However, in a database full of tickets, this is impractical.