@@ -29,20 +29,7 @@ answer.
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The host team needs to be clear on the benefit of providing company-public,
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archived, searchable, linkable communication channels that are free to subscribe
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- to by anyone in the company:
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-
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- - Others lurking and reading lowers the barrier to get involved raising the
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- likelihood of receiving contributions.
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- - Answering questions in those channels means that not only other team members
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- can listen in and provide additional information, it also means that other
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- users with the same question see (or later on find) the previous answer leading
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- to a lower need to repeat explanations.
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- - Keeping communication in asynchronous channels allows for participants on
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- different schedules - either due to different time zones or due to different
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- routines - to meaningfully contribute to the project.
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- - Using asynchronous communication channels creates a base level of passive
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- documentation that can be referenced again when similar questions come up
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- again.
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+ to by anyone in the company.
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The goal when streamlining communication channels for InnerSource projects
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should be to align communication around topics, not around certain sets of
@@ -71,14 +58,26 @@ personally back to official communication channels.
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# Resulting Context
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- Setting up and consistently using official communication channels helps collect
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- passive documentation.
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+ Setting upt and consistently using official asynchronous communication channels
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+ helps create a base level of passive documentation that can be referenced again
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+ when similar questions come up again.
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With communication happening in the open others can easily follow project
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- progress and get active contributing.
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+ progress and get active contributing. Others lurking and reading lowers the
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+ barrier to get involved raising the likelihood of receiving contributions.
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+
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+ With questions being answered in public more people can add their perspective
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+ leading to a complete picture - this includes not only host team members,
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+ but also users of the project.
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+
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+ Keeping communication in asynchronous channels allows for participants on
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+ different schedules - either due to different time zones or due to different
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+ routines, meeting schedules, team routines - to meaningfully contribute to
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+ the project.
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+
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+ Answering questions in those channels means that not only other team members
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+ can listen in and provide additional information, it also means that other
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+ users with the same question see (or later on find) the previous answer leading
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+ to a lower need to repeat explanations.
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- With answers being answered in public more people can add their perspective
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- leading to a complete picture.
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- Participation in the project becomes independent from meeting schedules and
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- working schedules of different teams.
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