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Thanks for the formatting corrections. Co-authored-by: Johannes Tigges <[email protected]>
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patterns/2-structured/project-setup/communication-tooling.md

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# Title
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## Title
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Communication tooling
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# Patlet
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## Patlet
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An InnerSource project is being used outside the original development team but
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users are having trouble getting help and getting in touch with the project
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team. The idea is to setup and document standard communication tooling that
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allows for discussions to become visible, archived and searchable.
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# Context
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## Context
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A team depends on another team's component. It would like to make contributions
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to that component. Even when it happens in writing, communication happens in a
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1-on-1 fashion.
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# Problem
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## Problem
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A team is open to receiving contributions from downstream users of their
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component. Coordination and communication happens in an ad-hoc fashion though
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leading to incoherent information being shared, delays in answers received,
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contributors pinging multiple host team members before receiving a definitive
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answer.
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# Forces
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## Forces
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- The host team is interested in receiving contributions and willing to mentor
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contributors.
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- Communication channels may be aligned with specific groups that should be
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reached but not by communication purpose.
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# Solution
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## Solution
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The host team needs to be clear on the benefit of providing company-public,
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archived, searchable, linkable communication channels that are free to subscribe
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host team members need to make an effort to direct questions that they receive
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personally back to official communication channels.
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# Resulting Context
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## Resulting Context
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Setting up and consistently using official asynchronous communication channels
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helps create a base level of passive documentation that can be referenced again
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to a lower need to repeat explanations.
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# Known Instances
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## Known Instances
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Europace AG, Paypal Inc.
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# Authors
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## Authors
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Isabel Drost-Fromm
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# Status
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## Status
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Structured.
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