Merge remote-tracking branch 'origin' into fix-gqm-links

Author: jeffabailey

measuring/goals_using_metrics.md

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+Goals using Metrics
+===================
+
+This section aims at providing a strategy for your InnerSource metrics
+that help to understand the path from your initial process till a full
+InnerSource organization.
+
+It is important to remark that metrics useful for some organizations are
+not that useful in other contexts. This is similar to the open source
+projects where a project is not that similar to other in terms of
+governance, licenses, infrastructure or detailed process, but they are
+producing open source software and working as a community. This handbook
+has a similar goal, to detail how an ideal InnerSource project would
+be, but there are not two organizations using the same InnerSource
+approach.
+
+Thus, metrics useful for some contexts, for example technological
+organizations, might not apply to other context such as banks due to
+external factors such as legal regulations that are even different from
+country to country.
+
+In addition to all of this, when measuring InnerSource, there are three
+main purposes to use metrics: check on going work, lead process
+improvement[^5] and motivational aspects.
+
+-   **Check** on going work: this helps to understand where the
+    development is right now. To be aware of the status helps to
+    understand how fast things are changing when a new process is in the
+    pipeline. This also helps to go from A to B and even trying several
+    approaches to the same problem and have tests for this.
+
+-   **Lead** process improvement: InnerSource means a change in how
+    process works in the following. From a hierarchical way to a flatter
+    way of working, InnerSource needs indicators to help to determine
+    if that process improvement is properly working. And if this is not
+    working, then using another approach or apply other policies.
+
+-   **Motivational** aspects: InnerSource also means cultural change,
+    and this is not usually taken into account in other methodologies.
+    Indeed, this cultural change is identified in InnerSource as key.
+    This should be the type of actions that will help to migrate from a
+    traditional way of working to a more transparent and community-
+    oriented way to work. And metrics can help to lead this process.
+    First, to let developers know where they are and how their process
+    is working, but also to have some fun within the work and
+    competitions through challenges, hackathons and other measurable
+    activities that lead to a more community-oriented organizations.