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*[Delivery Assurance Process and Best Practice Policy](legal/policies-and-conditions/intersect-administration-policies/delivery-assurance-process-and-best-practice-policy.md)
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**7. Purpose:**
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* To ensure the secure and verified update of wallet addresseslisted in vendor contracts after contract execution. This policy protects against unauthorized changes and potential fraud by enforcing a standardized identity verification process prior to approving any wallet address modification.
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* To ensure the secure and verified update of wallet addresses, and whitelists were used, listed in vendor contracts after contract execution. This policy protects against unauthorized changes and potential fraud by enforcing a standardized identity verification process prior to approving any modification.
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**8. Scope:**
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* This policy applies to all vendors with active contracts who request to change the wallet address specified in their contract after it has been signed.
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* This policy applies to all vendors with active contracts who request to change the wallet address or withdrawal whitelists specified in their contract after it has been signed.
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* Exclusions: This policy does not apply to the initial submission of wallet addresses during the contracting phase or to vendors whose contracts do not involve cryptocurrency payments.
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**9. Principles:**
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**10. Definitions:**
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* Wallet Address: Represents a blockchain wallet used for receiving payments.
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* Vendor Whitelist: A list or approved addresses a vendor can withdraw funds to.
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* KYC (Know Your Customer): A process of identity verification to confirm the legitimacy of the requestor. For more information, you can read the [Intersect Due Diligence Policy](https://docs.intersectmbo.org/legal/policies-and-conditions/intersect-administration-policies/due-diligence-policy).
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* Authorized Representative: A person identified in the contract or via KYC who has legal authority to act on behalf of the vendor.
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* Verification Call: A phone call conducted to confirm the identity and intent of the individual requesting the wallet address change.
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**11. Policy Statements:**
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* Vendors may request a wallet address change after contract execution through the defined process. 
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* Any request to update a wallet address must come directly from the authorised contract signatory or a representative with documented delegated authority.
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* Vendors may request a wallet address or whitelist address change after contract execution through the defined process. 
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* Any request to update a wallet address or whitelist address must come directly from the authorised contract signatory or a representative with documented delegated authority.
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* All wallet address change requests must be accompanied by a completed KYC via Sumsub.
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* The KYC form must include a valid phone number of an authorized representative.
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* A member of the Operational Services team will conduct a verification call to confirm the requestor’s identity and the change request.
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* No wallet address changes will be accepted via email or messaging platforms without full verification.
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* No wallet address changes or whitelist addresses will be accepted via email or messaging platforms without full verification.
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* Changes will only be processed after successful verification and documentation.
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* It is at Intersects discretion to process wallet address change requests, circumstances exist where this may not be operationally or technically possible. 
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* All wallet address change requests and confirmations will be logged and retained for audit purposes.
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* It is at Intersects discretion to process wallet address and whitelist address change requests, circumstances exist where this may not be operationally or technically possible. 
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* All wallet address and whitelist address change requests and confirmations will be logged and retained for audit purposes.
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**12. Roles and Responsibilities:**
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Vendor:
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* Authorised contract signatory or a representative with documented delegated authority Initiates the wallet address change request via sending an email cc’ing in [[email protected]](mailto:[email protected]) and [email protected].
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* Authorised contract signatory or a representative with documented delegated authority Initiates the wallet address or whitelist address change request via sending an email cc’ing in [[email protected]](mailto:[email protected]) and [email protected].
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* Submits the completed KYC form including the authorized phone contact.
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* Ensures availability for the verification call.
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* Submits new wallet address using Intersects [wallet request form.](https://forms.gle/VgX7nZbcnnXL9o99A)
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* Procurement sends the KYC form to the vendor upon request.
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* Conducts the verification call.
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* Confirms the identity of the authorized representative.
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* Checks the new wallet address has been submitted via the google form and checked internally.
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* Updates the wallet address in internal systems post-verification and relays to the operational services team for the vendor smart contract.
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* Checks the new wallet address and/or whitelist addresses have been submitted via the google form and checked internally.
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* Updates the wallet address and/or whitelist address in internal systems post-verification and relays to the operational services team for the vendor smart contract.
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* Logs all communications and updates for audit records.
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* If the call fails or the requestor cannot be verified:
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* The change is rejected, and the vendor is notified.
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* The change is rejected, and the vendors KYC/KYB contact(s) are notified.
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