Invalid Cloud Password after firmware upgrade

[ProfessorShroom]

Description

My cameras upgraded to the latest firmware this morning, 1.5.1.
Since then it's asking me to re-enter my credentials and when I do it gives me this message:
Invalid cloud password. Make sure you are entering the password for your cloud account and NOT the password which you created via the camera settings (unless they are the same). You need to enter password which you used with your email when signing into the Tapo app. Ensure you have Third-Party compatibility turned on in Tapo App (Me -> Tapo Lab -> Third-Party Compatibility - On) and you have tried the other solutions suggested in the FAQ https://github.com/JurajNyiri/HomeAssistant-Tapo-Control?tab=readme-ov-file#troubleshooting--faq.
I know the password is correct, as I've even changed the password to something else and tried that, but still gives me the same message.

Reproduction Steps

Click on Authentication expired for...
Enter cloud password
Error

Expected behavior

It logs in

If applicable, add error logs.

No response

Device Firmware

1.5.1

Integration Version

7.0.13

Using stream component

Yes

Does camera work via official integrations?

Yes

Camera has all attributes filled out in developer tools

Yes

HASS Environment

Docker on Pi 5

Search for similar issues

Yes

Additional information

No response

[github-actions]

This issue was automatically closed because it matches a known FAQ solution.

Note: This action has been done automatically, owner is notified about this issue and if there is a need he will reopen.

[JurajNyiri]

Hi, please:

1. Post camera model
2. Post full firmware version including build number.
3. Enable and post debug logs.
4. Try whether it works with https://www.home-assistant.io/integrations/tplink_tapo
5. Try whether it works with dev version, instructions here: 7.0.14b5 (unreleased integration version): Failure to setup C120 device #1170 (comment)

Post results here please.

[ProfessorShroom]

1. C210
2. 1.5.1 Build 251023 Rel.49569n
3. Logger: homeassistant.components.stream.stream.camera.living_room_camera_hd_stream
   Source: components/stream/init.py:491
   integration: Stream (documentation, issues)
   First occurred: 09:49:14 (27 occurrences)
   Last logged: 10:48:16

Error from stream worker: Unauthorized error opening stream (Server returned 401 Unauthorized (authorization failed), rtsp://:@10.0.0.50:554/stream1)
Error from stream worker: Error opening stream (Operation timed out, rtsp://:@10.0.0.50:554/stream1)
Error from stream worker: Error opening stream (Host is unreachable, rtsp://:@10.0.0.50:554/stream1)

This error originated from a custom integration.

Logger: custom_components.tapo_control
Source: custom_components/tapo_control/init.py:664
integration: Tapo: Cameras Control (documentation, issues)
First occurred: 09:08:28 (395 occurrences)
Last logged: 10:48:38

Failed to sync time for 10.0.0.52: error time
Traceback (most recent call last):
File "/config/custom_components/tapo_control/init.py", line 664, in async_update_data
await syncTime(hass, entry.entry_id)
File "/config/custom_components/tapo_control/utils.py", line 1776, in syncTime
await device_mgmt.SetSystemDateAndTime(time_params)
File "/usr/local/lib/python3.13/site-packages/zeep/proxy.py", line 64, in call
return await self._proxy._binding.send_async(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
...<5 lines>...
)
^
File "/usr/local/lib/python3.13/site-packages/zeep/wsdl/bindings/soap.py", line 164, in send_async
return self.process_reply(client, operation_obj, response)
~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/zeep/wsdl/bindings/soap.py", line 229, in process_reply
return self.process_error(doc, operation)
~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/zeep/wsdl/bindings/soap.py", line 391, in process_error
raise Fault(
...<5 lines>...
)
zeep.exceptions.Fault: error time

4. It does not

5. Not tried this

[JurajNyiri]

Those are not debug logs and are completely unrelated to what is being reported.

https://www.home-assistant.io/docs/configuration/troubleshooting/#debug-logs-and-diagnostics

5. This is required in order to proceed further in meaningful way, especially when it does not work with core integration as well. When you switch to this new version, please enable and provide debug logs as well.

[JurajNyiri]

Also on 4, what happens? As much detail as possible always please.

[matheusventurinip]

I had the same issue, and just got fixed after disabling and enabling back "Third-Party Compability" on my Tapo account. After that, I reconfigured it on home assistant and started to ask my tapo username, which I dont think it was asking before. Give a try

[matheusventurinip]

I forgot to mention, but it only got added after I changed my camera account password to all lowercase and no special characters