TC60 does not work with FW 1.4.3

[backlash012]

Description

Hello, since my camera received the firmware update to 1.4.3, the Tapo integration reports "Incorrect cloud password." I've checked all the troubleshooting steps, but nothing has helped. Everything works perfectly in the app on my phone.

Best regards

Reproduction Steps

1. Update the cam.
2. Try to check the device in Home Assistant
3. The Tapo Integration need the cloud password.

Expected behavior

.

If applicable, add error logs.

No response

Device Firmware

1.4.3

Integration Version

7.1.3

Using stream component

Yes

Does camera work via official integrations?

N/A

Camera has all attributes filled out in developer tools

No

HASS Environment

Proxmox, Homeassistant,

Search for similar issues

Yes

Additional information

No response

[JurajNyiri]

Please post debug logs, then switch transportLayer to kasa by testing via a script, and post debug logs again:

from pytapo import Tapo

# Camera
user = "admin"  # admin user
password = ""  # cloud password
host = ""  # ip of the camera, example: 192.168.1.52
CAMERA_PORT = 443


tapo = Tapo(
    host,
    user,
    password,
    password,
    printDebugInformation=True,
    controlPort=CAMERA_PORT,
    transportMethod="kasa",
)

try:
    print(tapo.getBasicInfo())
except Exception as err:
    print(err)
finally:
    tapo.close()

Possibly related pytapo issue: JurajNyiri/pytapo#177

[backlash012]

Sorry, but which dbg log you need exactly?

[JurajNyiri]

https://www.home-assistant.io/docs/configuration/troubleshooting/#debug-logs-and-diagnostics

Then try to add camera.

Then run the script above and post output here.

[backlash012]

home-assistant_tapo_control_2026-02-11T11-28-46.747Z.log

[JurajNyiri]

When you enable debug logs, you need to replicate the error you are seeing. In the debug logs you sent there is not an error after you enabled them at 2026-02-11 12:21:22.819

[backlash012]

home-assistant_tapo_control_2026-02-11T11-43-35.522Z.log

I started the debugging, then i clicked on

which always results in:

then i stoped the debugging and the downloaded log is the result.

[JurajNyiri]

2026-02-11 12:35:30.500 WARNING (MainThread) [kasa.transports.sslaestransport] Device 10.0.0.17 received unknown error code: -40211
2026-02-11 12:39:21.391 ERROR (MainThread) [homeassistant.components.websocket_api.http.connection] [140026564005056] Error handling message: Camera not found (home_assistant_error) Dieter Kriegl from 192.168.1.3 (Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/144.0.0.0 Safari/537.36)
2026-02-11 12:43:27.408 DEBUG (MainThread) [custom_components.tapo_control] [REAUTH][10.0.0.17] Showing config flow for reauth - cloud.
2026-02-11 12:43:28.893 DEBUG (MainThread) [custom_components.tapo_control] [REAUTH][10.0.0.17] Testing control of camera using Cloud Account.
2026-02-11 12:43:28.893 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] _isKLAP: Finding out whether device is KLAP...
2026-02-11 12:43:28.963 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] _isKLAP: Device is not KLAP: ('Connection aborted.', RemoteDisconnected('Remote end closed connection without response'))
2026-02-11 12:43:28.963 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] Transport method determined: pytapo
2026-02-11 12:43:28.963 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] Refreshing stok...
2026-02-11 12:43:28.963 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] _isSecureConnection called
2026-02-11 12:43:28.963 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] secure connection is not cached
2026-02-11 12:43:28.963 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] Checking for secure connection...
2026-02-11 12:43:28.964 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] New request:
2026-02-11 12:43:28.964 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] {'data': {'method': 'login', 'params': {'encrypt_type': '3', 'username': 'admin', 'cnonce': 'REDACTED'}}, 'headers': {'Host': 'REDACTED', 'Referer': 'REDACTED', 'Accept': 'application/json', 'Accept-Encoding': 'gzip, deflate', 'User-Agent': 'Tapo CameraClient Android', 'Connection': 'keep-alive', 'requestByApp': 'true', 'Content-Type': 'application/json; charset=UTF-8'}, 'verify': False}
2026-02-11 12:43:29.101 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] Response status code: 200
2026-02-11 12:43:29.101 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] Response:
2026-02-11 12:43:29.101 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] {'error_code': -40211}
2026-02-11 12:43:29.101 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] Connection is insecure.
2026-02-11 12:43:29.102 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] New request:
2026-02-11 12:43:29.102 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] {'data': {'method': 'login', 'params': {'hashed': True, 'password': 'REDACTED', 'username': 'admin'}}, 'headers': {'Host': 'REDACTED', 'Referer': 'REDACTED', 'Accept': 'application/json', 'Accept-Encoding': 'gzip, deflate', 'User-Agent': 'Tapo CameraClient Android', 'Connection': 'keep-alive', 'requestByApp': 'true', 'Content-Type': 'application/json; charset=UTF-8'}, 'verify': False}
2026-02-11 12:43:29.302 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] Response status code: 200
2026-02-11 12:43:29.302 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] Response:
2026-02-11 12:43:29.302 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] {'error_code': -40211}
2026-02-11 12:43:29.302 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] Status code: 200
2026-02-11 12:43:29.302 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] _isSecureConnection called
2026-02-11 12:43:29.302 DEBUG (SyncWorker_22) [custom_components.tapo_control] [pytapo] Unexpected response (-40211), raising Exception: {'error_code': -40211}
2026-02-11 12:43:29.303 DEBUG (MainThread) [custom_components.tapo_control] [REAUTH][10.0.0.17] Invalid cloud password provided.
2026-02-11 12:43:29.303 DEBUG (MainThread) [custom_components.tapo_control] [REAUTH][10.0.0.17] Showing config flow for reauth - cloud.
2026-02-11 12:43:30.663 DEBUG (MainThread) [custom_components.tapo_control] [REAUTH][10.0.0.17] Testing control of camera using Cloud Account.

Thank you, next steps:

1. You are using tplink tapo integration for the same camera, doing that will result in worse experience for both. Pick one.
2. Proceed with running the script TC60 does not work with FW 1.4.3 #1190 (comment)

[backlash012]

I am only using the hacs integration.

Is this what you need:

log.txt

[JurajNyiri]

To run the script:

1. Copy the content and save it as script.py file in your machine - computer, not Home Assistant.
2. Adjust password and host values in the script to have correct data
3. If you do not have it already, install python so that you can run it
4. Install pytapo using CLI python3 -m pip install pytapo
5. Run it python3 script.py

If you see any missing dependency errors, install them via pip as well.

If all of this sounds difficult, I recommend using chatgpt to do this step by step in your environment, its really simple, or come to discord for faster help.

[backlash012]

I hope now. :-)

output (1).txt

[JurajNyiri]

Thanks!

Next, could you please disable this integration and confirm whether the addition of the device works via https://www.home-assistant.io/integrations/tplink_tapo/ and what is the result?

[JurajNyiri]

One thing I see different about your camera is login_version

kasa connection_type: {'device_family': <DeviceFamily.SmartIpCamera: 'SMART.IPCAMERA'>, 'encryption_type': <DeviceEncryptionType.Aes: 'AES'>, 'https': True, 'login_version': 4, 'http_port': None}, protocol=SmartCamProtocol, transport=SslAesTransport

vs mine:

kasa connection_type: {'device_family': <DeviceFamily.SmartIpCamera: 'SMART.IPCAMERA'>, 'encryption_type': <DeviceEncryptionType.Aes: 'AES'>, 'https': True, 'login_version': 3, 'http_port': None}, protocol=SmartCamProtocol, transport=SslAesTransport

[JurajNyiri]

Login version 4 was also shown in #1151 and that got fixed in 7.0.13 and still appears to be working well as per 7.1.3 on C101, 1.4.3 Build 251128 Rel.63757n.

@backlash012 please also update your OP with exact firmware version including the build.

[JurajNyiri]

@backlash012 also try following:

1. With a phone, on the same wifi network as camera
2. Turn off 3rd party compatibility in the app
3. Turn on 3rd party compatibility in the app

See if it helped.

[backlash012]

So, now for the update.

After updating Home Assistant to the latest version and enabling Tapo integration, the camera was accessible again without any problems.

Only the cell, person, and temper detection entities were missing. Therefore, I deleted the camera and tried to add it again.

Now I have the same problem as before… :-(