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CHATBOT

I have created a ai powered chatbot to generate automated response to frequently asked questions in retail electronic company using an LLM Based chatbot

Electronics Store Chatbot

A rule-based and LLM-enhanced chatbot designed to help customers interact with an online electronics store. This chatbot can handle product queries, order placement, order tracking, return policies, payment methods, and warranty information.

Features

  • Ask about product specifications
  • Place new orders
  • Track existing orders
  • Get return and refund policies
  • Learn about payment options
  • Check product warranties
  • Handles multi-turn conversation context
  • Uses Facebook's OPT-125M model to generate helpful, conversational responses

Model Used

This chatbot integrates the OPT-125M (Open Pre-trained Transformer) model by Facebook for generating conversational responses. It enhances user interaction by making replies sound more natural and helpful.

Technologies

  • Python
  • Transformers (Hugging Face)
  • Regular Expressions
  • Rule-based NLP
  • Context tracking with custom ChatbotContext class
  • (Optional) Flask for Web Interface