feat(konnect-platform): File a support ticket from the Konnect UI (#3034)

cloudjumpercat · web-flow · commit ca56d3c7349b · 2025-12-16T09:01:03.000-06:00
* Fix Konnect support wording for creating a case via UI

Signed-off-by: Diana &lt;75819066+cloudjumpercat@users.noreply.github.com&gt;

* Appease vale

Signed-off-by: Diana &lt;75819066+cloudjumpercat@users.noreply.github.com&gt;

* Add info about who can make the support case and where to view cases

Signed-off-by: Diana &lt;75819066+cloudjumpercat@users.noreply.github.com&gt;

* Add enterprise account info to FAQ

Signed-off-by: Diana &lt;75819066+cloudjumpercat@users.noreply.github.com&gt;

* Apply suggestions from code review

* adjust wording

---------

Signed-off-by: Diana &lt;75819066+cloudjumpercat@users.noreply.github.com&gt;
diff --git a/app/_how-tos/create-transit-gateway-with-operator-and-aws.md b/app/_how-tos/create-transit-gateway-with-operator-and-aws.md
@@ -46,7 +46,7 @@ faqs:
   - q: Can I create a {{site.konnect_short_name}} Transit Gateway linked to an Azure virtual network?
     a: Yes, refer to [Azure peering](/dedicated-cloud-gateways/azure-peering/) to learn how to configure your VNET Peering App on Azure, then configure the [`KonnectCloudGatewayTransitGateway`](/operator/reference/custom-resources/#konnectcloudgatewaytransitgateway) resource with the [`azureTransitGateway`](/operator/reference/custom-resources/#azuretransitgateway) field.
   - q: I'm getting a `unable to create transit gateway with cidr block 10.10.0.0/24 because it overlaps with cidr blocks from an existing attachment` error when I try to validate my transit gateway resource, how do I fix it?
-    a: This is caused by a CIDR block overlap. Contact [Kong Support](https://support.konghq.com/support/s/) to resolve this.
+    a: This is caused by a CIDR block overlap. To resolve this, contact Kong Support by navigating to the **?** icon on the top right menu and clicking **Create support case** or from the [Kong Support portal](https://support.konghq.com).
 related_resources:
   - text: AWS Transit Gateway peering
     url: /dedicated-cloud-gateways/transit-gateways/
diff --git a/app/dev-portal/v2-migration.md b/app/dev-portal/v2-migration.md
@@ -54,4 +54,4 @@ To migrate from Dev Portal classic (v2) to the new Dev Portal (v3), do the follo
    1. Add the custom domain to the v3 Dev Portal.
 1. If you've enabled developer RBAC, manually assign developers to teams and roles by navigating to your v3 Dev Portal in {{site.konnect_short_name}}, clicking **Access and approvals** in the sidebar, and click the **Teams** tab.
    {:.warning}
-   > For self-hosted Dev Portals, [contact Kong support](https://support.konghq.com) for help.
+   > For self-hosted Dev Portals, contact Kong Support by navigating to the **?** icon on the top right menu and clicking **Create support case** or from the [Kong Support portal](https://support.konghq.com).
diff --git a/app/gateway/aws-private-link.md b/app/gateway/aws-private-link.md
@@ -44,7 +44,7 @@ PrivateLink support is currently available in the following AWS regions:
 * `ap-northeast-1`
 * `ap-northeast-3`
 
-If your AWS region is not listed, contact [Kong Support](https://support.konghq.com/support/s/).
+If your AWS region is not listed, contact Kong Support by navigating to the **?** icon on the top right menu and clicking **Create support case** or from the [Kong Support portal](https://support.konghq.com).
 
 ## AWS configuration for PrivateLink
 
diff --git a/app/gateway/control-plane-resource-limits.md b/app/gateway/control-plane-resource-limits.md
@@ -21,7 +21,7 @@ related_resources:
 
 In {{site.konnect_short_name}}, every API Gateway control plane has a default resource limit per [Gateway entity](/gateway/entities/).
 
-If you need any of the {{site.konnect_short_name}} entity resource limits increased, contact [Kong Support](https://support.konghq.com). 
+If you need any of the {{site.konnect_short_name}} entity resource limits increased, contact Kong Support by navigating to the **?** icon on the top right menu and clicking **Create support case** or from the [Kong Support portal](https://support.konghq.com). 
 
 <!--vale off-->
 {% table %}
diff --git a/app/gateway/data-plane-reference.md b/app/gateway/data-plane-reference.md
@@ -293,7 +293,7 @@ The default directory for {{site.base_gateway}} logs is [`/usr/local/kong/logs`]
     You may have an issue on the host network where the node resides.
     Diagnose and resolve the issue, then restart the node and check the sync status in {{site.konnect_short_name}}.
 
-If the logs show a license issue, or if you are unable to resolve sync issues using the above methods, contact [Kong Support](https://support.konghq.com/).
+If the logs show a license issue, or if you are unable to resolve sync issues using the above methods, contact Kong Support by navigating to the **?** icon on the top right menu and clicking **Create support case** or from the [Kong Support portal](https://support.konghq.com).
 
 ### Missing functionality
 
@@ -314,7 +314,7 @@ This is the version that the {{site.konnect_short_name}} Control Plane is runnin
 1. Check the Data Plane node versions in the table. 
 If you see a node running an older version of {{site.base_gateway}}, your Data Plane node may need [upgrading](#upgrade-data-planes).
 
-If your version is up-to-date but the feature still isn't working, contact [Kong Support](https://support.konghq.com/).
+If your version is up-to-date but the feature still isn't working, contact Kong Support by navigating to the **?** icon on the top right menu and clicking **Create support case** or from the [Kong Support portal](https://support.konghq.com).
 
 ### Kubernetes Data Plane node installation doesn't work
 
diff --git a/app/konnect-platform/account.md b/app/konnect-platform/account.md
@@ -33,7 +33,7 @@ faqs:
       To close a Plus or Enterprise account, you can:
       * Go to [**My Account**](https://cloud.konghq.com/global/account) > **Delete Account**.
       * Go to Organization > Settings > General > **Deactivate Organization**
-      * Request deactivation from [Kong Support](https://support.konghq.com/).
+      * Request deactivation from Kong Support by navigating to the **?** icon on the top right menu and clicking **Create support case** or from the [Kong Support portal](https://support.konghq.com).
   - q: When is my free account deactivated?
     a: |
       A free {{site.konnect_short_name}} organization is automatically deactivated after 30
@@ -62,7 +62,7 @@ faqs:
       nodes will keep running until manually stop them.
   - q: How do I deactivate or reactivate an org?
     a: |
-      Contact [Kong Support](https://support.konghq.com/) to do any of the following:
+      Contact Kong Support by navigating to the **?** icon on the top right menu and clicking **Create support case** or from the [Kong Support portal](https://support.konghq.com) to do any of the following:
       * Deactivate an organization that you registered
       * Reactivate an organization that has been deactivated
       * Unlock an email for use with another organization
@@ -86,6 +86,15 @@ faqs:
       1. Click **Save**
       
       If an Org Owner has left the organization without transfering ownership reach out to [Kong support](https://support.konghq.com/).
+  - q: How can I create a support case in {{site.konnect_short_name}}?
+    a: |
+      If you're an org admin with an Enterprise account and a [Kong Support portal](https://support.konghq.com/support/s/) account, you can create a support case in {{site.konnect_short_name}} by navigating to the **?** icon on the top right menu and clicking **Create support case**. 
+
+      This opens a pop-up dialog where you can enter your case type, description, and the related {{site.konnect_short_name}} entity.
+
+      You can see your support cases in the [Kong Support portal](https://support.konghq.com). 
+      
+      If you don't have a Kong Support portal account, request access from your org admin or reach out to a Kong representative for an invite.
 ---
 
 {{site.konnect_short_name}} offers [two plans](https://konghq.com/pricing).
diff --git a/app/konnect-platform/compatibility.md b/app/konnect-platform/compatibility.md
@@ -42,6 +42,15 @@ faqs:
     a: Yes. All decK dumps, or YAML configurations, will continue to work in {{site.konnect_short_name}} after they are synced.
   - q: Are there any disruptions if I choose not to upgrade my Data Plane nodes?
     a: There is **no** disruption at all if you choose **not** to upgrade your Data Plane nodes as long as the version of the Data Plane is under our [{{site.base_gateway}} active support timeline](/konnect-platform/compatibility/#kong-gateway-version-compatibility). 
+  - q: How can I create a support case in {{site.konnect_short_name}}?
+    a: |
+      If you're an org admin with an Enterprise account and a [Kong Support portal](https://support.konghq.com/support/s/) account, you can create a support case in {{site.konnect_short_name}} by navigating to the **?** icon on the top right menu and clicking **Create support case**. 
+
+      This opens a pop-up dialog where you can enter your case type, description, and the related {{site.konnect_short_name}} entity.
+
+      You can see your support cases in the [Kong Support portal](https://support.konghq.com). 
+      
+      If you don't have a Kong Support portal account, request access from your org admin or reach out to a Kong representative for an invite.
 ---
 
 This reference explains which browsers, software versions, tools, and applications {{site.konnect_short_name}} is compatible with.
