fix support policy issues (#3453)

Author: lena-larionova

app/_includes/kong-support-policy.md

@@ -1,42 +1,4 @@
-### {{site.mesh_product_name}} release policy
-
-Kong adopts a structured approach to versioning its products. {{site.mesh_product_name}} follow a pattern of {MAJOR}.{MINOR}.{PATCH}.
-
-{:.info}
-> **Long Term Support Policy Update**
-> <br><br>
-> Beginning in January 2026, we plan to release 4 minor versions per year, every year: one in January, one in April, one in July, and the last one in October. 
-> Each year, the first version we release will become an LTS release. 
-> Starting from 2.13, we will have 1 LTS release every year, in January of that year.
-> <br><br>
-> Example of planned LTS schedule for next 4 years:
-> <table>
->  <thead>
->    <th>LTS Version</th>
->    <th>Planned release date</th>
->  </thead>
->  <tbody>
->    <tr>
->      <td>2.13</td>
->      <td>January 2026</td>
->    </tr>
->    <tr>
->      <td>2.17</td>
->      <td>January 2027</td>
->    </tr>
->    <tr>
->      <td>2.21</td>
->      <td>January 2028</td>
->    </tr>
->  </tbody>
-> </table>
-> Each LTS is supported for 2 years from the date of release. 
-> This will allow adjacent LTS releases to have a support overlap of 1 year in which customers can plan their upgrades.
-> <br><br>
-> _* Release timeframes are subject to change._
-
-
-### Bug fix guidelines
+## Bug fix guidelines
 Unfortunately, all software is susceptible to bugs. Kong seeks to remedy bugs through a structured protocol as follows:
 
 * Serious security vulnerabilities are treated with the utmost priority. See our [security vulnerability reporting and remedy policy](/gateway/vulnerabilities/), including how to report a vulnerability.
@@ -49,13 +11,13 @@ Unfortunately, all software is susceptible to bugs. Kong seeks to remedy bugs th
 
 Customers with platinum or higher subscriptions may request fixes outside of the above and Kong will assess them at its sole discretion.
 
-### Deprecation guidelines
+## Deprecation guidelines
 From time to time as part of the evolution of our products, we deprecate (in other words, remove or discontinue) product features or functionality. 
 
 We aim to provide customers with at least 6 months’ notice of the removal or phasing out of a significant feature or functionality. We may provide less or no notice if the change is necessary for security or legal reasons, though such situations should be rare. We may provide notice in our documentation, product update emails, or in-product notifications if applicable. 
 
 Once we’ve announced we will deprecate a significant feature or functionality, in general, we won’t extend or enhance the feature or functionality.
 
-### Additional terms
+## Additional terms
 - The above is a summary only and is qualified by Kong’s [Support and Maintenance Policy](https://konghq.com/supportandmaintenancepolicy).
 - The above applies to Kong standard software builds only.

app/_includes/support/support-policy.md

@@ -109,7 +109,6 @@ Kong may designate a specific minor version as a **Long-Term Support (LTS)** ver
 
 After the product hits the end of the support period, Kong will provide limited support to help the customer upgrade to a fully supported version of {{site.base_gateway}} for up to an additional 12 month sunset period. Kong will not provide patches for software covered by this sunset period. If there is an issue that requires a patch during this period, the customer will need to upgrade to a newer {{site.base_gateway}} version covered by active support.
 
-{% include_cached /support/support-policy.md %}
 
 ## Supported versions
 
@@ -156,3 +155,5 @@ These versions of {{site.ee_product_name}} have reached the end of full support.
 
 {:.info}
 > **Note:** This policy **only** applies to {{site.base_gateway}}. For {{site.konnect_short_name}}, review the [{{site.konnect_short_name}} version support policy](/konnect-platform/compatibility/).
+
+{% include_cached /support/support-policy.md %}

app/gateway/version-support-policy.md

@@ -148,7 +148,7 @@ rows:
 {% endtable %}
 > _Table 3: Unsupported versions of {{site.kic_product_name}}_
 
-{% include kong-support-policy.md %}
+{% include support/support-policy.md %}
 
 ## Helm chart compatibility
 

app/kubernetes-ingress-controller/support.md

@@ -24,6 +24,45 @@ related_resources:
 ---
 The support for {{site.mesh_product_name}} software versions is explained in this topic.
 
+## {{site.mesh_product_name}} release policy
+
+Kong adopts a structured approach to versioning its products. {{site.mesh_product_name}} follow a pattern of {MAJOR}.{MINOR}.{PATCH}.
+
+{:.info}
+> **Long Term Support Policy Update**
+> <br><br>
+> Beginning in January 2026, we plan to release 4 minor versions per year, every year: one in January, one in April, one in July, and the last one in October. 
+> Each year, the first version we release will become an LTS release. 
+> Starting from 2.13, we will have 1 LTS release every year, in January of that year.
+> <br><br>
+> Example of planned LTS schedule for next 4 years:
+> <table>
+>  <thead>
+>    <th>LTS Version</th>
+>    <th>Planned release date</th>
+>  </thead>
+>  <tbody>
+>    <tr>
+>      <td>2.13</td>
+>      <td>January 2026</td>
+>    </tr>
+>    <tr>
+>      <td>2.17</td>
+>      <td>January 2027</td>
+>    </tr>
+>    <tr>
+>      <td>2.21</td>
+>      <td>January 2028</td>
+>    </tr>
+>  </tbody>
+> </table>
+> Each LTS is supported for 2 years from the date of release. 
+> This will allow adjacent LTS releases to have a support overlap of 1 year in which customers can plan their upgrades.
+> <br><br>
+> _* Release timeframes are subject to change._
+
+## Supported versions
+
 The following table explains which versions of {{site.mesh_product_name}} are supported:
 
 {% include support/mesh.html %}

app/mesh/support-policy.md

@@ -24,7 +24,7 @@ LTS versions of {{site.operator_product_name}} are supported for 3 years after r
 
 > *Table 1: Version Support for {{site.operator_product_name}}*
 
-{% include kong-support-policy.md %}
+{% include support/support-policy.md %}
 
 ## Version compatibility with Kubernetes