Purchased License for 4.1 - not working

[LadyNay]

Hi there, I have purchased the license to get rid of that annoying yellow pop up. We are using BackPack 4.1. I followed the instructions for the auth.json, and so on - even though it is for v5 and v6. Where is the BACKPACK_LICENSE=? The project cannot be upgraded at this point due to a major package that is needed. I cant find anything pertaining to v4.1. I have added the BACKPACK_LICENSE= in the env with the info I have, cleared cache, did php artisan optimize with no luck.

How do we fix this? The site is in production, and we have the 1 project commercial license as asked to get, and it still not working.

[backpack-ai-bot[bot]]

I understand your frustration with the license issue for Backpack 4.1. For version 4.1, you need to add the license code to your .env file using the BACKPACK_LICENSE variable, which you've already tried.

Based on the information in the knowledge sources, there are a few things you can try:

1. Make sure you have the correct license for v4. As mentioned in one discussion, licenses are version-specific, and a v5 license won't work on v4 Question about licensing.

2. Try clearing all caches, not just the config cache:

php artisan cache:clear
php artisan config:clear
php artisan route:clear
php artisan view:clear
php artisan optimize:clear

3. Ensure the license code is properly set in both places:

   • In your .env file: BACKPACK_LICENSE=your-license-code
   • In your config/backpack/base.php file, make sure this line exists:
     'license_code' => env('BACKPACK_LICENSE', false),

4. If you're running on a 32-bit machine, there was a known issue in older versions of Backpack 4.1 where the yellow notification bubble would show up even with a valid license. This was fixed in an update, so you might need to update to a newer version of 4.1 Unable to activate the purchased product on an azure web app.

If none of these solutions work, I recommend contacting the Backpack team directly at [email protected] with your invoice and token information. They've been helpful with license issues in the past and should be able to assist you further.

ℹ️ Please note our AI Bot does not reply to follow-ups, this will be the only AI answer in this thread. If the AI helped you find the answer, please mark it as answered or write details below so it can learn. Then close the conversation. If not, please give more information for when a human reads this. ℹ️

Relevant sources:

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Github Issue (closed): [Bug] Add MenuCRUD version bump to v5 upgrade docs?
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Github Issue (closed): 3 issues
Github Issue (closed): [Bug] Upgrade from backpack 4.1 to 5 but cannot use pro fields
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Got the wrong license version and need assitance

[LadyNay]

Where is the license code??? All I see is the user and password in the Tokens section for v5 and v6. There is no indication or instruction, except to buy the license, on the backpack_license

[tabacitu]

Hey @LadyNay ,

I believe I've just answered your email with a v4 license code. If that wasn't you, please email us and we'll get you sorted.

For future reference - we are no longer selling v4 license codes on our website. But if you absolutely need one (cannot upgrade to v5, v6 and above), please purchase a v5 license on our website, then emails us - we'll manually issue a v4 license code for you.

Cheers!