Tried installing but I get this login authentication which is required #1355
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Hi, I am trying to install the client's backend application but I ran into this issue.
I just knew backpack and would like to ask where can I get the login credentials for this? Do I need to purchase an addon for me to get access to the credentials when I run Thanks! |
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When installing a Backpack package that requires authentication (such as PRO, DevTools, or Editable Columns), you need to provide credentials (a token and password) that prove you have purchased access to that package. These credentials are not public—they are tied to the Backpack account that purchased the addon. Here’s how you can get the credentials:
You cannot install paid Backpack packages without valid credentials. If you try to run For more details, see the official installation instructions for PRO, DevTools, or Editable Columns. If you need to set up the credentials, you typically run: Replace If you do not have access, you will need to purchase the addon or ask your client for the credentials. ℹ️ Please note our AI Bot does not reply to follow-ups, this will be the only AI answer in this thread. If the AI helped you find the answer, please mark it as answered or write details below so it can learn. Then close the conversation. If not, please give more information for when a human reads this. ℹ️ Relevant sources: Having an issue with installing backpack/devtools and any paid package |
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This solved my issue. Would be great if I see this documentation somewhere from the website or someone could point me the link to get this information. Thanks! |
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When installing a Backpack package that requires authentication (such as PRO, DevTools, or Editable Columns), you need to provide credentials (a token and password) that prove you have purchased access to that package. These credentials are not public—they are tied to the Backpack account that purchased the addon.
Here’s how you can get the credentials:
If you or your client purchased the addon:
If you have not purchased the addon: