Sound alert:: New conversation

[ts2050]

We have the following flow: a conversation is initiated using the bot, and then in some cases, they are transferred to an attendant. However, the attendant does not receive a sound alert for this new conversation in their queue.

[remdex]

Sorry, but it does work here. It's something else you are missing. For an agent 100% do not miss pending chat you can setup https://doc.livehelperchat.com/docs/auto-assignment.

Also if you are having more than 10 pending chats at a time they can increase how many pending chats they see at a time.