fimessanger - extension

[AppDesv]

Hello remdex, I have a question regarding the fimessenger extension when using it with Live Helper Chat.

I'm wondering if it's possible to configure more than one WhatsApp number, or if it is limited to just a single number?

If it’s only possible to use one number, is there any plan or roadmap to support multiple WhatsApp numbers in the future?

If this feature is planned but not currently a priority for you, I’d be happy to support the development – how many coffees would I need to buy you for some extra hours? 😄 (what would be the estimated cost?)

If the feature already exists, I’m a bit confused about some of the parameters in the config. Here's the section I'm referring to:

// WhatsApp 'whatsapp_business_management', 'whatsapp_business_messaging', 'business_management' ), 'standalone' => array ( 'disable_manual_whatsapp' => false, # Should we hide WhatsApp manual numbers section 'enabled' => false, # Is standalone mode enabled 'secret_hash' => '', # Put any random string we use for communication and verifying request 'address' => 'https://demo.livehelperchat.com' # Master instance where all login happens ), 'app_settings' => array ( 'app_id' => getenv('FBM_APPID') ?: '374251901986375', # Facebook Messenger App ID 'app_secret' => getenv('FBM_APPSECRET') ?: '30f43001bb5f057e80ad8b3f8defe65f', # Facebook Messenger App Secret 'verify_token' => getenv('FBM_VERIFYTOKEN') ?: 'EAAKdbiBfR2ABO4PIG53k1f2lALyIh2pHpMf1CpMqfYKEYwvnjEbxedzOLQRmdXhcK2nKotmtJHLa2bqxdSoiWkHd7XLvZBgCeVHRgb0u6fdXqoZAs8jmN9D2bD9gI82FsM1gjsQ3UN0z9oKfCYyFZA7e6F0Gxr8S0JsVh3e9wZCmSFC6EJrd40Xyf78AhwsP2AZDZD', # Facebook Messenger Verify Token 'whatsapp_verify_token' => getenv('WHATSAPP_VERIFYTOKEN') ?: '', # WhatsApp Verify Token 'instagram_verify_token' => getenv('INSTAGRAM_VERIFYTOKEN') ?: '', # Instagram verify Token )

Lastly, is LHC designed to be a multi-tenant application? Meaning, could we use a single LHC instance for multiple companies, each separated by departments (e.g., per company), or is it more suitable to run a separate installation per company?

Thanks a lot in advance for your time and support!

[remdex]

Hi,

• Those configs are used if you are using Login flow with this extension. You will have to verify your app. This would have login window where clients would choose what what business accounts with fb numbers allow to use.

• There is video I made how to add fb page without going verification process. Same applies to my whatsapp. You just create new business account in back office. Client will need to mess with fb apps in that scenario.

• as for multiple clients i as in my provided hosting i just use automated hosting extension.

This extension documentation covers all scenarios...

If you want manual guidance for that there is paid support :)

[AppDesv]

Thanks for the explanation!

However, I'm still not entirely clear about one specific scenario.

Let me explain my use case more directly:

I'm running a single LHC instance on my server. I plan to have multiple companies using it — for example:

Company A with WhatsApp number +555555

Company B with WhatsApp number +666666

Each company would only access its own chats, departments, and WhatsApp integration.

❓Is it possible to have both companies using their own WhatsApp number independently on the same LHC instance?

Or would each company require a separate installation of LHC to use their WhatsApp numbers?

This is the key part I’m trying to confirm.

Thanks again, and congrats on your amazing work with this extension!

[AppDesv]

I'll take a look at the video you mentioned, but just to confirm:
In theory, can I have multiple Facebook accounts (businesses) pointing to the same LHC server — each with its own WhatsApp number? Is that how it works?

[remdex]

Yeah :)

Just to be crystal clear, for that you will need either verify app fully to have login flow or setup fb apps manually for clients. Just as per video.

[remdex]

So it's your config issue in that case :)

[AppDesv]

Hi Remdex,

Thanks again for your previous answers!
(https://www.youtube.com/watch?v=nIExwuWeb3E)

I was able to successfully integrate Facebook Messenger with my Live Helper Chatt (LHC) server. Now I’m setting up the WhatsApp integration and just want to make sure I’m following the right flow.

In the site_admin/fbwhatsapp/newaccount section, I see fields like:

New Business Account
Business Account ID
Access Token
Related Phone Numbers IDs
Department
My question is:

🔹 Do I also need to set up the WhatsApp channel directly from the Facebook Developer portal (like we do for Messenger integration), or is it enough to configure these fields inside LHC?

Also, I noticed that Instagram has a similar integration option — should I follow the same approach for Instagram as well?

Just want to make sure everything is correctly linked across accounts and platforms.

Because my goal is to allow multiple businesses to connect their own WhatsApp numbers to the same LHC instance — and I understand this would be possible with these separate account configurations, right?

Thanks a lot, and congrats again for the amazing flexibility in LHC!

[remdex]

If it will be completely separate business who will manage whatsapp you should
be using automated hosting extension. So each client will get it's own database and it simplifies everything a lot.

As for whatsapp very first account has to defined in general settings every other as new business account. I don't think this flow will work with completely different clients unless you will force each client create separate app, verify it etc.

Proper way to support multiple clients is automated hosting extension at first place and then to avoid clients creating their own app have facebook login flow.

[AppDesv]

Hi Remdex,

I’ve successfully configured Facebook Messenger on my LHC instance and it’s working great.

Now I’d like to set up WhatsApp integration, but I’m not entirely sure what the correct flow is.

Do I need to create a Facebook App specifically for WhatsApp (like I did for Messenger), or can I just configure the fields under site_admin/fbwhatsapp/newaccount — such as Business Account ID, Access Token, and Phone Number ID — and it will work?

Could you please confirm the exact steps I should follow to have WhatsApp connected and working properly?

Thanks a lot in advance!

[remdex]

You can use same app

[AppDesv]

Hi Remdex,

Thanks again for your reply and for confirming that I can use the same Facebook App for WhatsApp.

However, I'm still a bit confused about where exactly I need to configure WhatsApp in LHC to get it working.

I see two different pages in the admin panel:

1. site_admin/fbmessenger/options — where I can enter a permanent WhatsApp access token, phone number IDs, etc.
2. site_admin/fbwhatsapp/newaccount — which looks more like how we configure a Facebook Page manually.

Could you please clarify:

• Which page should I be using to actually connect a WhatsApp Business Number?
• What’s the difference between these two pages in terms of functionality?
• Is there any tutorial, video, or documentation that shows the correct WhatsApp integration flow step-by-step?

I’ve successfully set up Facebook Messenger, but I’m struggling to understand the right process for WhatsApp.

Thanks again for your help — and sorry if I’m missing something obvious!

[remdex]

• first whatsapp account goes to configuration options
• any consecutive WhatsApp account goes to new account page

[AppDesv]

Hi Remdex,

Thanks again for all your support and explanations.

I just want to be 100% sure about the WhatsApp integration flow to avoid mistakes:

• I already have Facebook Messenger working fine (configured through site_admin/fbmessenger/new).
• Now, I would like to integrate multiple WhatsApp Business numbers (one per company, isolated by departments).

My questions are:

1. Is it mandatory to configure the first WhatsApp Business account inside site_admin/fbmessenger/options?
2. Or can I skip that and configure all WhatsApp numbers directly through site_admin/fbwhatsapp/newaccount, even if no WhatsApp is defined in options?

Also, could you please explain:

1. What is the real functional purpose of configuring a WhatsApp Business account globally in site_admin/fbmessenger/options?
2. How does it differ in practice from adding WhatsApp Business numbers under site_admin/fbwhatsapp/newaccount?

I would really appreciate understanding the intended design behind it, so I can set up the system properly for a multi-business environment.

Thanks again for your amazing work and for your patience with all my questions! :)

[AppDesv]

Hi Remdex,

Thanks once again for your help.

Just to confirm:
To set up WhatsApp integration and generate the access token, do I necessarily need to have a Business Manager profile already created in Facebook?

Or is there a way to generate the WhatsApp access token without having a full Business Manager account?

I’m asking because when trying to set up WhatsApp in the Facebook Developer Portal, it asks me to select a Business Manager, but I want to integrate a WhatsApp number for a company that doesn’t have a Business Manager yet.

Thanks again for your time and support!

[AppDesv]

Hi Remdex,

First of all, I apologize for sending so many questions one after another.
I truly appreciate your patience and all the support you've been providing!

Just to make sure I'm setting up WhatsApp integration correctly:

I have already successfully configured Facebook Messenger following your how-to guide. (Please see the first screenshot attached where we set up the webhook and generated the access token for Messenger, just like you explained.)

Now, regarding WhatsApp:

• Should we also configure WhatsApp directly in the Facebook Developer Portal, similar to how we did for Messenger (setting up webhooks, generating access tokens, etc.)?
• Or does WhatsApp follow a different integration flow inside LHC?

I’m attaching two images:

• How I configured Messenger based on your tutorial.
• A question asking if WhatsApp should be configured similarly.

Thanks again for your guidance! Just want to make sure I’m following the best practice here. :)

Thanks again for your guidance! Just want to make sure I’m following the best practice here. :)

[remdex]

Same flow as messenger, read extension docs...