Canned messages list not showing for operator

[jamminjames]

The canned messages list is not showing for operator. I only have one operator, who is also admin, with all permissions.

In the canned messages settings, I've tried it with the Department "default" checked and unchecked. I've tried deleting all the messages and creating new ones. But when clicking on "Canned Messages", whether on desktop or Android app, the list is blank.

I don't know if it's related, but in the cache/default.log, I have one warning: "A query failed internally in Persistent Object: No object of class 'erLhcoreClassModelChat' with id '64'."

[remdex]

You have to update lhc.

[jamminjames]

I just did before this happened. Updated the db, then the files, everything else is working.

However, when I go to /site_admin/system/update, there's a conflict between "Database structure check with official version" and "local definition". When I click on "Click to compare with local definition", it wants to add a "online_op_widget" index. Then, when I refresh the page, the "check with official version" wants to remove it. Which should I do? Either way, the canned messages don't show.

The canned messages seem fine in the db, in the "lh_canned_msg" table.

[jamminjames]

It says, "Your version - 4.59" ... I checked, that's the latest. See screenshot attached.

[remdex]

You have to update directly from git master branch or just click clear cache.

[jamminjames]

I downloaded the files from here, 4.59v-with-dependencies.zip.

[remdex]

I have nothing to add as long all works here. You can try with official demo. Other than that there is paid support if you need personal look.

[jamminjames]

Okay, cleared the cache and opened a new chat, now it's working. Thanks.