Duplicate incoming messages on WhatsApp integration

[vinruo]

Description

We're using LiveHelperChat with WhatsApp (with the module Facebook chat). When a user sends a message, that same message appears multiple times in the chat.

The bot trigger in use is simple:

1. First action: make a REST API call
2. Second action: send the text message to user

However, the incoming WhatsApp message is repeated multiple times in the chat, even though the user only sent it once.

Attached

I've attached a screenshot showing the repeated messages.

Notes

• LiveHelperChat version: [4.55]
  

We'd appreciate any feedback or clarification on this behavior.

[remdex]

Hi,

Sorry, but this does not happen on my env no where. Perhaps your whatsapp configuration is wrong and does not ensure uniqueness of the incoming webhook.

Does it happens if you do not make any API calls on incoming message. In any case you will have to find out where you made a mistake...

Incoming webhook also has option to log all incoming request in audit log so you can investigate when it happens and what was send.

If you are using official integration make sure you have most recent incoming webhook definition.

https://github.com/LiveHelperChat/fbmessenger/tree/master/doc/whatsapp

Here you can enable logging, but based on this you have really something not right on your setup. Or just old incoming webhook config.