Sunshine does not find any hardware encoder

[lyndsay9968]

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Sunshine does not find any hardware encoder. I have an old laptop with optimus. I can use both QSV and NVEnc (both H.264) in HandBrake, but Sunshine only finds a software encoder. It does not detect Nvidia GPU at all. It tries different encoders on Intel iGPU and fails for every one except the software one. I tried to

1. run the program as administrator
2. change the GPU that Sunshine starts with
3. force the use of a specific encoder in advanced settings.
4. disable support for AVC and AV1 in advanced settings
5. manually specify the adapter name (using the name from dxgi-info) in the audio/video settings (Doesn't work at all for the Nvidia card. Maybe due to the lack of a MUX switcher? I don't know)
6. normal installation (not portable version)

Of course, both graphics cards have the latest drivers. The system is Windows 10.

In addition, there is terrible latency in software mode. If I move a window on the host, it takes 20 seconds to see the movement on the client! Using VNC, which is not known for low latency, it is maybe 1-1.5 seconds. Using the fastest presets and the zerolatency option for the software encoder did not help noticeably, if at all.

What can I do?

I'm attaching the log file.
sunshine logs.txt

[2024-10-11 12:54:30.829]: Info: Package Publisher: LizardByte
[2024-10-11 12:54:30.829]: Info: Publisher Website: https://app.lizardbyte.dev
[2024-10-11 12:54:30.830]: Info: Get support: https://app.lizardbyte.dev/support
[2024-10-11 12:54:31.046]: Info: nvprefs: No need to modify application profile settings
[2024-10-11 12:54:31.046]: Info: nvprefs: No need to modify global profile settings
[2024-10-11 12:54:31.083]: Info: Compiling shaders...
[2024-10-11 12:54:31.354]: Info: System tray created
[2024-10-11 12:54:31.377]: Warning: include/base_vs.hlsl(28,13-36): warning X3556: integer modulus may be much slower, try using uints if possible.
[2024-10-11 12:54:31.418]: Warning: include/base_vs.hlsl(28,13-36): warning X3556: integer modulus may be much slower, try using uints if possible.
[2024-10-11 12:54:31.444]: Warning: include/base_vs.hlsl(28,13-36): warning X3556: integer modulus may be much slower, try using uints if possible.
[2024-10-11 12:54:31.462]: Warning: include/base_vs.hlsl(28,13-36): warning X3556: integer modulus may be much slower, try using uints if possible.
[2024-10-11 12:54:31.509]: Warning: include/base_vs.hlsl(28,13-36): warning X3556: integer modulus may be much slower, try using uints if possible.
[2024-10-11 12:54:31.522]: Warning: include/base_vs.hlsl(28,13-36): warning X3556: integer modulus may be much slower, try using uints if possible.
[2024-10-11 12:54:31.522]: Info: Compiled shaders
[2024-10-11 12:54:31.527]: Info: // Testing for available encoders, this may generate errors. You can safely ignore those errors. //
[2024-10-11 12:54:31.527]: Info: Trying encoder [nvenc]
[2024-10-11 12:54:31.762]: Info: ddprobe.exe 1  --verify-frame-capture returned 0x00000000
[2024-10-11 12:54:31.762]: Info: Set GPU preference: 1
[2024-10-11 12:54:31.776]: Info:
Device Description : Intel(R) HD Graphics 4000
Device Vendor ID   : 0x00008086
Device Device ID   : 0x00000166
Device Video Mem   : 32 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 1760 MiB
Feature Level      : 0x0000B000
Capture size       : 1920x1080
Offset             : 0x0
Virtual Desktop    : 1920x1080
[2024-10-11 12:54:31.776]: Info: Active GPU has HAGS disabled
[2024-10-11 12:54:31.777]: Info: Using realtime GPU priority
[2024-10-11 12:54:31.778]: Info:
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.617188,0.348633]
Green Primary      : [0.313477,0.594727]
Blue Primary       : [0.151367,0.0556641]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2024-10-11 12:54:31.778]: Info: Desktop resolution [1920x1080]
[2024-10-11 12:54:31.779]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2024-10-11 12:54:31.780]: Info: Display refresh rate [59.9058Hz]
[2024-10-11 12:54:31.780]: Info: Requested frame rate [60fps]
[2024-10-11 12:54:31.780]: Info: Encoder [nvenc] is not supported on this GPU
[2024-10-11 12:54:31.781]: Info: Trying encoder [quicksync]
[2024-10-11 12:54:31.833]: Info: ddprobe.exe 1  --verify-frame-capture returned 0x00000000
[2024-10-11 12:54:31.834]: Info: Set GPU preference: 1
[2024-10-11 12:54:31.846]: Info:
Device Description : Intel(R) HD Graphics 4000
Device Vendor ID   : 0x00008086
Device Device ID   : 0x00000166
Device Video Mem   : 32 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 1760 MiB
Feature Level      : 0x0000B000
Capture size       : 1920x1080
Offset             : 0x0
Virtual Desktop    : 1920x1080
[2024-10-11 12:54:31.847]: Info: Active GPU has HAGS disabled
[2024-10-11 12:54:31.849]: Info: Using realtime GPU priority
[2024-10-11 12:54:31.850]: Info:
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.617188,0.348633]
Green Primary      : [0.313477,0.594727]
Blue Primary       : [0.151367,0.0556641]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2024-10-11 12:54:31.851]: Info: Desktop resolution [1920x1080]
[2024-10-11 12:54:31.851]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2024-10-11 12:54:31.852]: Info: Display refresh rate [59.9058Hz]
[2024-10-11 12:54:31.852]: Info: Requested frame rate [60fps]
[2024-10-11 12:54:31.853]: Info: Creating encoder [h264_qsv]
[2024-10-11 12:54:31.853]: Info: Color coding: SDR (Rec. 601)
[2024-10-11 12:54:31.854]: Info: Color depth: 8-bit
[2024-10-11 12:54:31.854]: Info: Color range: JPEG
[2024-10-11 12:54:31.864]: Error: [AVHWDeviceContext @ 000001c42492c7c0] Error creating a MFX session: -9.
[2024-10-11 12:54:31.865]: Error: Failed to derive device context: Unknown error occurred
[2024-10-11 12:54:31.865]: Info: Creating encoder [h264_qsv]
[2024-10-11 12:54:31.866]: Info: Color coding: SDR (Rec. 601)
[2024-10-11 12:54:31.867]: Info: Color depth: 8-bit
[2024-10-11 12:54:31.867]: Info: Color range: JPEG
[2024-10-11 12:54:31.875]: Error: [AVHWDeviceContext @ 000001c42492d440] Error creating a MFX session: -9.
[2024-10-11 12:54:31.875]: Error: Failed to derive device context: Unknown error occurred
[2024-10-11 12:54:31.876]: Info: Encoder [quicksync] failed
[2024-10-11 12:54:31.877]: Info: Trying encoder [amdvce]
[2024-10-11 12:54:31.932]: Info: ddprobe.exe 1  --verify-frame-capture returned 0x00000000
[2024-10-11 12:54:31.932]: Info: Set GPU preference: 1
[2024-10-11 12:54:31.944]: Info:
Device Description : Intel(R) HD Graphics 4000
Device Vendor ID   : 0x00008086
Device Device ID   : 0x00000166
Device Video Mem   : 32 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 1760 MiB
Feature Level      : 0x0000B000
Capture size       : 1920x1080
Offset             : 0x0
Virtual Desktop    : 1920x1080
[2024-10-11 12:54:31.946]: Info: Active GPU has HAGS disabled
[2024-10-11 12:54:31.948]: Info: Using realtime GPU priority
[2024-10-11 12:54:31.948]: Info:
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.617188,0.348633]
Green Primary      : [0.313477,0.594727]
Blue Primary       : [0.151367,0.0556641]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2024-10-11 12:54:31.950]: Info: Desktop resolution [1920x1080]
[2024-10-11 12:54:31.951]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2024-10-11 12:54:31.951]: Info: Display refresh rate [59.9058Hz]
[2024-10-11 12:54:31.952]: Info: Requested frame rate [60fps]
[2024-10-11 12:54:31.952]: Info: Encoder [amdvce] is not supported on this GPU
[2024-10-11 12:54:31.952]: Info: Trying encoder [software]
[2024-10-11 12:54:31.999]: Info: ddprobe.exe 1  --verify-frame-capture returned 0x00000000
[2024-10-11 12:54:32.000]: Info: Set GPU preference: 1
[2024-10-11 12:54:32.011]: Info:
Device Description : Intel(R) HD Graphics 4000
Device Vendor ID   : 0x00008086
Device Device ID   : 0x00000166
Device Video Mem   : 32 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 1760 MiB
Feature Level      : 0x0000B000
Capture size       : 1920x1080
Offset             : 0x0
Virtual Desktop    : 1920x1080
[2024-10-11 12:54:32.012]: Info: Active GPU has HAGS disabled
[2024-10-11 12:54:32.013]: Info: Using realtime GPU priority
[2024-10-11 12:54:32.013]: Info:
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.617188,0.348633]
Green Primary      : [0.313477,0.594727]
Blue Primary       : [0.151367,0.0556641]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2024-10-11 12:54:32.014]: Info: Desktop resolution [1920x1080]
[2024-10-11 12:54:32.017]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2024-10-11 12:54:32.017]: Info: Display refresh rate [59.9058Hz]
[2024-10-11 12:54:32.018]: Info: Requested frame rate [60fps]
[2024-10-11 12:54:32.018]: Info: Creating encoder [libx264]
[2024-10-11 12:54:32.019]: Info: Color coding: SDR (Rec. 601)
[2024-10-11 12:54:32.019]: Info: Color depth: 8-bit
[2024-10-11 12:54:32.020]: Info: Color range: JPEG
[2024-10-11 12:54:32.020]: Info: [libx264 @ 000001c423fee000] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX
[2024-10-11 12:54:32.021]: Info: [libx264 @ 000001c423fee000] profile High, level 4.2, 4:2:0, 8-bit
[2024-10-11 12:54:32.049]: Info: [libx264 @ 000001c423fee000] frame I:1     Avg QP:31.00  size:  1203
[2024-10-11 12:54:32.049]: Info: [libx264 @ 000001c423fee000] mb I  I16..4: 99.9%  0.0%  0.0%
[2024-10-11 12:54:32.050]: Info: [libx264 @ 000001c423fee000] 8x8 transform intra:0.0%
[2024-10-11 12:54:32.052]: Info: [libx264 @ 000001c423fee000] coded y,uvDC,uvAC intra: 0.0% 0.0% 0.0%
[2024-10-11 12:54:32.053]: Info: [libx264 @ 000001c423fee000] i16 v,h,dc,p: 97%  0%  3%  0%
[2024-10-11 12:54:32.053]: Info: [libx264 @ 000001c423fee000] i8 v,h,dc,ddl,ddr,vr,hd,vl,hu:  0%  0% 75% 12%  0%  0%  0%  0% 12%
[2024-10-11 12:54:32.055]: Info: [libx264 @ 000001c423fee000] i4 v,h,dc,ddl,ddr,vr,hd,vl,hu:  0%  0% 100%  0%  0%  0%  0%  0%  0%
[2024-10-11 12:54:32.056]: Info: [libx264 @ 000001c423fee000] i8c dc,h,v,p: 100%  0%  0%  0%
[2024-10-11 12:54:32.056]: Info: [libx264 @ 000001c423fee000] kb/s:577.44
[2024-10-11 12:54:32.057]: Info: Creating encoder [libx264]
[2024-10-11 12:54:32.057]: Info: Color coding: SDR (Rec. 601)
[2024-10-11 12:54:32.058]: Info: Color depth: 8-bit
[2024-10-11 12:54:32.058]: Info: Color range: JPEG
[2024-10-11 12:54:32.058]: Info: [libx264 @ 000001c423fee000] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX
[2024-10-11 12:54:32.059]: Info: [libx264 @ 000001c423fee000] profile High 4:4:4 Predictive, level 4.2, 4:4:4, 8-bit
[2024-10-11 12:54:32.097]: Info: [libx264 @ 000001c423fee000] frame I:1     Avg QP:31.00  size:  1312
[2024-10-11 12:54:32.097]: Info: [libx264 @ 000001c423fee000] mb I  I16..4: 99.9%  0.0%  0.0%
[2024-10-11 12:54:32.099]: Info: [libx264 @ 000001c423fee000] 8x8 transform intra:0.0%
[2024-10-11 12:54:32.101]: Info: [libx264 @ 000001c423fee000] coded y,u,v intra: 0.0% 0.0% 0.0%
[2024-10-11 12:54:32.102]: Info: [libx264 @ 000001c423fee000] i16 v,h,dc,p: 97%  0%  3%  0%
[2024-10-11 12:54:32.102]: Info: [libx264 @ 000001c423fee000] i8 v,h,dc,ddl,ddr,vr,hd,vl,hu:  0%  0% 75% 12%  0%  0%  0%  0% 12%
[2024-10-11 12:54:32.103]: Info: [libx264 @ 000001c423fee000] i4 v,h,dc,ddl,ddr,vr,hd,vl,hu:  0%  0% 100%  0%  0%  0%  0%  0%  0%
[2024-10-11 12:54:32.104]: Info: [libx264 @ 000001c423fee000] kb/s:629.76
[2024-10-11 12:54:32.161]: Info: ddprobe.exe 1  --verify-frame-capture returned 0x00000000
[2024-10-11 12:54:32.161]: Info: Set GPU preference: 1
[2024-10-11 12:54:32.173]: Info:
Device Description : Intel(R) HD Graphics 4000
Device Vendor ID   : 0x00008086
Device Device ID   : 0x00000166
Device Video Mem   : 32 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 1760 MiB
Feature Level      : 0x0000B000
Capture size       : 1920x1080
Offset             : 0x0
Virtual Desktop    : 1920x1080
[2024-10-11 12:54:32.173]: Info: Active GPU has HAGS disabled
[2024-10-11 12:54:32.174]: Info: Using realtime GPU priority
[2024-10-11 12:54:32.175]: Info:
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.617188,0.348633]
Green Primary      : [0.313477,0.594727]
Blue Primary       : [0.151367,0.0556641]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2024-10-11 12:54:32.176]: Info: Desktop resolution [1920x1080]
[2024-10-11 12:54:32.176]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2024-10-11 12:54:32.177]: Info: Display refresh rate [59.9058Hz]
[2024-10-11 12:54:32.177]: Info: Requested frame rate [60fps]
[2024-10-11 12:54:32.178]: Info:
[2024-10-11 12:54:32.178]: Info: // Ignore any errors mentioned above, they are not relevant. //
[2024-10-11 12:54:32.179]: Info:
[2024-10-11 12:54:32.179]: Info: Found H.264 encoder: libx264 [software]
[2024-10-11 12:54:32.195]: Info: Configuration UI available at [https://localhost:47990]
[2024-10-11 12:54:32.951]: Info: Registered Sunshine mDNS service