Information collection for new users is not working.

[viktorshlapak]

Hello, how to track logs and diagnose the issue:
Updates for existing users are working fine, but new users added within the past 2 months are not being added. When attempting to do a Check-In for a different user who the program cannot find, it says that the user does not exist; however, I can select the user from the dropdown list in the form. Either npm reload and npm init or restart of docker is not helping....

[raycharius]

Hi, @viktorshlapak!

Sorry for the late reply. This fell between the chairs.

The first thing to do is check your server's logs when you run the sync command. The logs of the actual server (and DB), not the process with the command, as the command just sends a GET request to the server to start the job.

The users are fetched in in the SlackMemberService and then updated in the DB in the MemberService so you might want to tap into that as well and see what's being fetched and saved.

Looking forward to seeing what the issue is, and if you don't figure it out, let me know a bit about your Slack space configuration.

How many members do you have?
Is this a single workspace or part of the enterprise grid?
Did the new users stop working recently or is this an issue from the start?

Cheers!

Ray