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"description": "A Model Context Protocol (MCP) server exposing Genesys Cloud tools for LLMs, including sentiment analysis, conversation search, topic detection and more.",
"Retrieves sentiment analysis scores for one or more conversations. Sentiment is evaluated based on customer phrases, categorized as positive, neutral, or negative. The result includes both a numeric sentiment score (-100 to 100) and an interpreted sentiment label.",
"Retrieves sentiment analysis scores for one or more conversations. Sentiment is evaluated based on customer phrases, categorized as positive, neutral, or negative. The result includes both a numeric sentiment score (-100 to 100) and an interpreted sentiment label.",
"Retrieves Speech and Text Analytics topics detected for a specific conversation. Topics represent business-level intents (e.g. cancellation, billing enquiry) inferred from recognised phrases in the customer-agent interaction.",
"Retrieves Speech and Text Analytics topics detected for a specific conversation. Topics represent business-level intents (e.g. cancellation, billing enquiry) inferred from recognised phrases in the customer-agent interaction.",
"Retrieves a structured transcript of the conversation, including speaker labels, utterance timestamps, and sentiment annotations where available. The transcript is formatted as a time-aligned list of utterances attributed to each participant (e.g., customer or agent)",
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