MCP Server Timeout experienced by user

[SketchingDev]

A reader left a comment on my post detailing a timeout error they received:
https://open.substack.com/pub/makingchatbots/p/connecting-genesys-cloud-to-claude?utm_campaign=comment-list-share-cta&utm_medium=web&comments=true&commentId=161745036

To help diagnose the issue I should:

1. Try and recreate by executing a tool that is likely to trigger any timeout i.e. Conversation Transcription

2. Increase logging as per the tip in the error message:

   Server transport closed unexpectedly, this is likely due to the process exiting early. If you are developing this MCP server you can add output to stderr (i.e. `console.error('...')` in JavaScript, `print('...', file=sys.stderr)` in python) and it will appear in this log.
   
   Server disconnected. For troubleshooting guidance, please visit our [debugging documentation](https://modelcontextprotocol.io/docs/tools/debugging)
   

Full error message

2025-10-01T07:16:44.027Z [info] [genesys-cloud] Initializing server...

2025-10-01T07:16:44.135Z [info] [genesys-cloud] Using MCP server command: C:\WINDOWS\System32\cmd.exe with args and path: {

args: [

'/C',

'C:\\Program Files\\nodejs\\npx.cmd',

'-y',

'@makingchatbots/genesys-cloud-mcp-server',

[length]: 4

],

paths: [

'C:\\Program Files\\nodejs',

'C:\\Program Files\\OpenSSL-Win64\\bin',

'C:\\WINDOWS\\system32',

'C:\\WINDOWS',

'C:\\WINDOWS\\System32\\Wbem',

'C:\\WINDOWS\\System32\\WindowsPowerShell\\v1.0\\',

'C:\\WINDOWS\\System32\\OpenSSH\\',

'C:\\Program Files\\Git\\cmd',

'C:\\Program Files\\dotnet\\',

'C:\\Program Files\\nodejs\\',

'',

'C:\\Program Files\\Docker\\Docker\\resources\\bin',

'C:\\Users\\Admin\\AppData\\Local\\Microsoft\\WindowsApps',

'C:\\Users\\Admin\\AppData\\Local\\GitHubDesktop\\bin',

'C:\\Users\\Admin\\AppData\\Local\\Microsoft\\WinGet\\Links',

'C:\\Users\\Admin\\AppData\\Roaming\\npm',

'C:\\Users\\Admin\\AppData\\Local\\Programs\\Microsoft VS Code\\bin',

[length]: 17

]

}

2025-10-01T07:16:44.158Z [info] [genesys-cloud] Server started and connected successfully

2025-10-01T07:16:44.571Z [info] [genesys-cloud] Message from client: {"method":"initialize","params":{"protocolVersion":"2025-06-18","capabilities":{},"clientInfo":{"name":"claude-ai","version":"0.1.0"}},"jsonrpc":"2.0","id":0}

2025-10-01T07:17:44.706Z [info] [genesys-cloud] Message from client: {"jsonrpc":"2.0","method":"notifications/cancelled","params":{"requestId":0,"reason":"McpError: MCP error -32001: Request timed out"}}

2025-10-01T07:17:44.707Z [info] [genesys-cloud] Client transport closed

2025-10-01T07:17:44.710Z [info] [genesys-cloud] Server transport closed

2025-10-01T07:17:44.710Z [info] [genesys-cloud] Client transport closed

2025-10-01T07:17:44.711Z [info] [genesys-cloud] Server transport closed unexpectedly, this is likely due to the process exiting early. If you are developing this MCP server you can add output to stderr (i.e. `console.error('...')` in JavaScript, `print('...', file=sys.stderr)` in python) and it will appear in this log.

2025-10-01T07:17:44.712Z [error] [genesys-cloud] Server disconnected. For troubleshooting guidance, please visit our [debugging documentation](https://modelcontextprotocol.io/docs/tools/debugging)

2025-10-01T07:18:09.654Z [info] [genesys-cloud] Server transport closed

2025-10-01T07:18:09.655Z [info] [genesys-cloud] Client transport closed