Reconfigure VM vSphere -> Network adapter not displayed

[Berhin59]

Hello,

When trying to reconfigure a vSphere virtual machine on the vCenter I don't see the network adapters displayed...
However I see them correctly in the VM details
A refresh doesn't change anything either... does anyone have a solution please?

Thanks

Bug :

Network in vm detail page

[agrare]

Thanks @Berhin59 I'm wondering if the LAN is missing, can you run the following in a rails console (ssh to appliance, cd /var/www/miq/vmdb, rails c)

vm.hardware.guest_devices.order(:device_name => 'asc').each do
  lan = Lan.find_by(:id => guest_device.lan_id)
  pp "#{guest_device.device_name} lan: #{lan&.name}"
end; nil

[Berhin59]

Here the result.
I did something wrong?

[agrare]

Oh sorry, you have to query for the vm first. In the rails console first run vm = ManageIQ::Providers::Vmware::InfraManager::Vm.find_by(:name => "NAME_OF_YOUR_VM")

[Berhin59]

The result

[agrare]

Wow it is the weekend and my head really isn't in it today 😆

vm.hardware.guest_devices.order(:device_name => 'asc').each do |guest_device|
  lan = Lan.find_by(:id => guest_device.lan_id)
  pp "#{guest_device.device_name} lan: #{lan&.name}"
end; nil

I did test this and this is what the output looks like for me:

irb(main):001:0> vm = ManageIQ::Providers::Vmware::InfraManager::Vm.first
=> 
#<ManageIQ::Providers::Vmware::InfraManager::Vm:0x00007f45db02a9e0
irb(main):002:1* vm.hardware.guest_devices.order(:device_name => 'asc').each do |guest_device|
irb(main):003:1*   lan = Lan.find_by(:id => guest_device.lan_id)
irb(main):004:1*   pp "#{guest_device.device_name} lan: #{lan&.name}"
irb(main):005:0> end; nil
"ethernet-0 lan: DC0_DVPG0"

[Berhin59]

Ok apparently there is no LAN it's weird.
How do I get him to see it?

[agrare]

Okay that's what I thought, couple of questions: what version of ManageIQ is this, what version of vSphere is this, and any info about that VM's NIC (is it a "normal" Network, a DV PortGroup, etc...)

[Berhin59]

So it's the last version of ManageIQ (Oparin) and the bug exist on Jansa-2 too
vCenter version 7.0.3
All VM are attached to networks in a dvswitch

In compute - Infra - networking i can see the dvswitch and all port group associated

[agrare]

Okay thank you, that is a pretty standard configuration. Can you turn on debug logging (accessible from the Application Settings page) the manually run a full refresh from the provider Configuration dropdown. Once the refresh completes grab the evm.log (journalctl --since "1 hour ago" --identifier=evm > evm.log)

[Berhin59]

evm.log

After the refresh I see correctly the network adapt in the reconfiguration menu of the VM

But after a few moments they disappear this is so strange

[agrare]

Okay the log looks clean no warnings or errors, and you still don't see the lan after running a full refresh?

Going to need to take a look at that nic's backing in the VMware ManagedObjectBrowser and probably drop some debug logging in the parser.

[Berhin59]

Exactly, in fact after the refresh i see network adapter during few minutes and after they disappear spontaneously

[agrare]

Okay I'd like to confirm if this is a targeted refresh issue (getting cleared on subsequent updates) or a parser/refresh issue.

Can you

# systemctl stop evmserverd.service
# cd /var/www/miq/vmdb
# rails c
> ems = ManageIQ::Providers::Vmware::InfraManager.first
> ems.class::Inventory::Collector.new(ems).refresh
> vm = ems.vms.find_by(:name => "NAME_OF_YOUR_VM"
> pp vm.hardware.guest_devices.map { |gd| "#{gd.device_name} #{gd.lan_id}" }.join("\n")