DHFPROD-7064: Updating Github templates

Simplified them, and directing customers and employees to Support / JIRA when appropriate.

Author: rjrudin

.github/ISSUE_TEMPLATE.md

@@ -1,29 +1,7 @@
-### Welcome Hub enthusiast!
+If you are a licensed MarkLogic customer and you believe you've identified a bug, please contact Support first. 
 
-Let's get the most out of this ticket.
+If you are a MarkLogic employee, please use our internal JIRA instance to report an issue in the DHFPROD project. 
 
-#### The issue
+**Issue details**
 
-Short description of the problem:
-
-What behavior are you expecting?
-
-#### Tech details
-
-Which Operating System are you using?
-
-Which version of MarkLogic are you using?
-
-Which version of Data Hub are you using?
-
-Is this a QuickStart UI bug? If so, which browser are you using?
-
-#### The devil is in the details...
-
-If possible, rerun the command with -d for debugging output and attach the output:
-
-  **for quickstart:**  
-  `java -jar quickstart.war -d > myoutput.txt`
-
-  **for gradle:**  
-  `gradle mlYourCommand -d > myoutput.txt`
+Please provide the details of your issue here. 

.github/ISSUE_TEMPLATE/bug_report.md

@@ -7,37 +7,35 @@ assignees: ''
 
 ---
 
-*### Welcome Hub enthusiast!
+If you are a licensed MarkLogic customer, please contact Support first. 
 
-Let's get the most out of this ticket, please fill out this template.
+If you are a MarkLogic employee, please use our internal JIRA instance to report an issue of type Bug in the DHFPROD project. 
 
-#### The issue
+Otherwise, please use this template to report the bug you've run into.
+### The issue
 
-Short description of the problem:
+Please provide reproducible steps for the issue and a description of what behavior you expected instead.
 
-What behavior are you expecting?
+The steps to reproduce the issue (use as many numbered steps as you need):
 
-What are the steps to reproduce the issue:
 1)
 2)
 3)
 
-#### Tech details
+What behavior were you expecting? 
 
-Which Operating System are you using?
+### Technical details
 
-Which version of MarkLogic are you using?
+Please provide the following version information:
 
-Which version of the Data Hub are you using?
+- Operating System = 
+- MarkLogic = 
+- Data Hub = 
 
-Is this a QuickStart UI bug? If so, which browser are you using?
+If this is a Hub Central or QuickStart issue, please provide the browser version too: 
 
-#### The devil is in the details...
+### Additional details
 
-If possible, rerun the command with -d for debugging output and attach the output:
+If the bug involves running Gradle, please run the task that failed with "-i" and "--stacktrace" and include the output as an attachment - e.g. : 
 
-  **for quickstart:**  
-  `java -jar marklogic-datahub-<version>.war  --debug  > myoutput.txt`
-
-  **for gradle:**  
-  `gradle mlYourCommand -debug > myoutput.txt`
+   ./gradlew yourTask -i --stacktrace > output.txt

.github/ISSUE_TEMPLATE/feature_request.md

@@ -7,16 +7,14 @@ assignees: ''
 
 ---
 
-**Is your feature request related to a problem? Please describe.**
-A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
+If you are a MarkLogic employee, please use our internal JIRA instance to report an issue of type Story in the DHFPROD project. 
 
-**What is the user-facing scenario that prompted this gap in functionality?**
+Otherwise, please complete the following template to submit your feature request.
 
-**Describe the solution you'd like**
-A clear and concise description of what you want to happen.
+**What gap would you like Data Hub Framework to address?**
+
+Provide a clear and concise description of what you're not able to do yet with DHF, along with why you would like this gap to be addressed - i.e. what business problem is driving it.
 
-**Describe alternatives you've considered**
-A clear and concise description of any alternative solutions or features you've considered.
+**Describe the solution you'd like**
 
-**Additional context**
-Add any other context or screenshots about the feature request here.
+Provide a clear and concise description of how you would like for Data Hub Framework to support the gap that you identified above.