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1 | 1 | --- |
2 | 2 | title: "Privacy Policy" |
3 | | -date: 2024-08-21T12:00:00-07:00 |
| 3 | +date: 2025-09-03T12:00:00-06:00 |
4 | 4 | draft: false |
5 | 5 | layout: "privacy-policy" |
6 | | -description: "Thanks for using Assistify! Our Privacy Policy details how we handle your info. By using Assistify, you agree to these practices." |
| 6 | +description: "This Privacy Policy describes how MemMachine collects, uses, and shares information about you and explains the choices you have with respect to that information." |
7 | 7 |
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8 | 8 | policy_sections: |
9 | | - - title: "Information We Collect" |
| 9 | + - title: "Introduction" |
10 | 10 | content: | |
11 | | - <p>User-Provided Information: When you create an account on Assistify, we collect details like your name, email, and other info you provide during registration.</p> |
12 | | - <p>Chatbot Interactions: We store the conversations you have with AI chatbots created using Assistify, including text, images, and media files.</p> |
13 | | - <p>Usage Data: Information on how you use Assistify, like the features you interact with, frequency, duration of interactions, and any errors or crashes.</p> |
14 | | - <p>Device Information: Details about the device you use to access Assistify, such as device type, operating system, browser, and IP address.</p> |
| 11 | + <p>This Privacy Policy describes the policies and procedures of MemMachine ("we," "our," or "us") on the collection, use, and disclosure of your information when you use our website, memmachine.ai (the "Website"), and the services, features, content, or applications we offer, including our Pro and Enterprise tiers (collectively, the "Services").</p> |
| 12 | + <p>By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.</p> |
15 | 13 |
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16 | | - - title: "How We Use Your Information" |
| 14 | + - title: "Scope of This Policy" |
17 | 15 | content: | |
18 | | - <p>We utilize the data you provide to craft and personalize your AI chatbot experience. Analyzing usage data helps enhance the performance, features, and usability of Assistify. Your email address may be used to send crucial notifications, updates, and promotional materials related to Assistify, with the option to opt-out. Aggregated and anonymized data may be employed for research and analytical purposes.</p> |
| 16 | + <p>This Policy applies to information we process as a data controller. Please note, this Privacy Policy does not apply to the open-source, self-hosted version of MemMachine. When you use our open-source software on your own infrastructure, you are solely responsible for the collection and management of any data processed by the software.</p> |
19 | 17 |
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20 | | - - title: "Information Sharing" |
| 18 | + - title: "Information We Collect" |
21 | 19 | content: | |
22 | | - <p>We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information may be shared with service providers and partners assisting us in operating and maintaining Assistify. These parties are obligated to protect your information and are prohibited from using it for any other purpose. Disclosure of your information may occur if required by law, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.</p> |
| 20 | + <p>We collect information in the following ways:</p> |
| 21 | + <p> - Information You Provide to Us: When you register for an account for our Services, we collect personal information such as your name, email address, password, and payment information.</p> |
| 22 | + <p> - Service Data: When you use our hosted Services (e.g., the Pro tier), we process the data you or your end-users input into the service, including the content stored and retrieved by your AI agents ("Service Data"). We process this Service Data on your behalf as a data processor and only in accordance with your instructions.</p> |
| 23 | + <p> - Automatically Collected Information: We automatically collect certain information when you visit our Website or use our Services, including your IP address, browser type, operating system, device information, pages viewed, and the dates/times of your visits. We may use cookies and similar technologies to collect this information.</p> |
23 | 24 |
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24 | | - - title: "Data Security" |
| 25 | + - title: "How We Use Your Information" |
25 | 26 | content: | |
26 | | - <p>We implement reasonable security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. However, it's important to note that no method of transmission over the internet or electronic storage is 100% secure.</p> |
| 27 | + <p>We use the information we collect for the following purposes:</p> |
| 28 | + <p> - To provide, maintain, and improve our Services.</p> |
| 29 | + <p> - To process transactions and manage your account.</p> |
| 30 | + <p> - To communicate with you, including sending service-related announcements, technical notices, updates, and responding to your inquiries.</p> |
| 31 | + <p> - For marketing and promotional purposes, from which you may opt-out at any time.</p> |
| 32 | + <p> - To monitor and analyze trends, usage, and activities in connection with our Services.</p> |
| 33 | + <p> - To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of MemMachine and others.</p> |
27 | 34 |
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28 | | - - title: "Your Choices" |
| 35 | + - title: "How We Share Your Information" |
29 | 36 | content: | |
30 | | - <p>You can review and update your account information by logging into your Assistify account. To delete your account and associated data, please contact us at legal@assistify.com. If you wish to opt-out of promotional communications, follow the unsubscribe instructions in the email.</p> |
| 37 | + <p>We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information in the following circumstances:</p> |
| 38 | + <p> - With Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., cloud hosting providers, payment processors).</p> |
| 39 | + <p> - For Legal Reasons: We may disclose your information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.</p> |
| 40 | + <p> - Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.</p> |
| 41 | + <p> - With Your Consent: We may share your information with your consent or at your direction.</p> |
31 | 42 |
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32 | | - - title: "Children's Privacy" |
| 43 | + - title: "Data Security" |
33 | 44 | content: | |
34 | | - <p>Assistify is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with their information, please contact us at legal@assistify.com.</p> |
| 45 | + <p>We implement commercially reasonable technical and organizational measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free, and we cannot guarantee absolute security.</p> |
35 | 46 |
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36 | | - - title: "Changes to Privacy Policy" |
| 47 | + - title: "Your Choices and Rights" |
37 | 48 | content: | |
38 | | - <p>We may update this Privacy Policy from time to time. The most current version will always be available on our website.</p> |
| 49 | + <p>You have certain rights and choices with respect to your information:</p> |
| 50 | + <p> - Account Information: You may update or correct your account information at any time by logging into your account.</p> |
| 51 | + <p> - Data Deletion: You may request to delete your account and associated personal information by contacting us at the email address below.</p> |
| 52 | + <p> - Marketing Communications: You may opt-out of receiving promotional emails from us by following the instructions in those emails.</p> |
| 53 | + <p> |
39 | 54 |
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40 | | - - title: "Contact Us" |
| 55 | + - title: "Changes to This Privacy Policy" |
41 | 56 | content: | |
42 | | - <p>If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at legal@assistify.com.</p> |
43 | | - <p>By using Assistify, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use Assistify.</p> |
| 57 | + <p>We may modify this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).</p> |
44 | 58 | --- |
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