Merge pull request #9991 from MicrosoftDocs/main

Auto Publish – main to live - 2025-10-21 02:00 UTC

Author: learn-build-service-prod[bot]

support/windows-365/connection-error-interactive-window-not-shown.md

@@ -11,6 +11,9 @@ ms.custom:
 ---
 # Windows 365 Link connection fails with error "an interactive window could not be shown"
 
+>[!NOTE]
+>With the release of Windows 365 Link October Quality Update version 26100.6899, users should no longer encounter this error message for the reasons stated below.  If such an error is encountered first check that Windows 365 Link is on version 26100.6899 or greater. For more information on updating the device, see [Windows 365 Link update behavior and control](/windows-365/link/update-behavior-control). 
+
 This article helps resolve the connection error "an interactive window could not be shown."
 
 After you authenticate on the sign-in screen, you might encounter the following error message when connecting to your Cloud PC:

support/windows-365/connection-fails-with-failed-to-open-a-microsoft-entra-id-credential-prompt.md

@@ -12,6 +12,9 @@ ms.custom:
 ---
 # Windows 365 Link connection fails with "Failed to open a Microsoft Entra ID credential prompt"
 
+>[!NOTE]
+>With the release of Windows 365 Link October Quality Update version 26100.6899, users should no longer encounter this error message for the reasons stated below.  If such an error is encountered first check that Windows 365 Link is on version 26100.6899 or greater. For more information on updating the device, see [Windows 365 Link update behavior and control](/windows-365/link/update-behavior-control). 
+
 After a user authenticates on the sign-in page, when the user tries to connect to the Cloud PC, the user might encounter the following message:
 
 > Connection Denied.  

support/windows-365/known-issues-enterprise.md

@@ -179,6 +179,21 @@ Allow third-party cookies from `microsoft.us` in your Web client settings, Safar
 
 This change lets the web client or Safari browser store and use the `microsoft.us` cookies to connect to your Cloud PC session.  
 
+## Windows 365 Authentication Issues in Government Environments Using Windows App on macOS
+
+### Possible Cause
+
+- Government customers (GCC, GCC High) using **Windows 365** on macOS may encounter authentication failures when adding a **Work or School Account** via the **Windows App**.
+- **Web browser access** to Windows 365 remains unaffected.
+- The Windows App on macOS does not properly detect the GCC High Windows 365 environment during discovery.
+- Required workspace URL (`https://rdweb.wvd.azure.us/api/arm/feeddiscovery`) is not automatically identified during authentication.
+- This is by design and requires to choose **Add workspace** instead of **Work or School Account** for government customers.
+
+### Solution
+- Instead of selecting **Add Account**, choose **Add Workspace**.
+- Manually enter the following URL: `https://rdweb.wvd.azure.us/api/arm/feeddiscovery`.
+- The Windows 365 devices should now be discovered and added.
+
 ## Windows Security reports "Memory Integrity is off. Your device may be vulnerable." <!--48643259-->
 
 Windows Security reports "Memory Integrity is off. Your device may be vulnerable."
@@ -251,7 +266,7 @@ For newly provisioned Cloud PCs, verify that WebRTC is available. If it's not, y
 
 - To add the WebRTC Redirector Service app to the list of apps to install by default onto Cloud PCs, follow the steps in [Add Microsoft 365 Apps to Windows 10/11 devices with Microsoft Intune](/mem/intune/apps/apps-add-office365).
 
-- To add the WebRTC Redirector Service app to an individual Cloud PC, follow the steps in [Install the Remote Desktop WebRTC Redirector Service](/azure/virtual-desktop/teams-on-avd#install-the-remote-desktop-webrtc-redirector-service). To get the most up-to-date installer, use this link: [https://aka.ms/msrdcwebrtcsvc/msi]( https://aka.ms/msrdcwebrtcsvc/msi).
+- To add the WebRTC Redirector Service app to an individual Cloud PC, follow the steps in [Install the Remote Desktop WebRTC Redirector Service](/azure/virtual-desktop/teams-on-avd#install-the-remote-desktop-webrtc-redirector-service). To get the most up-to-date installer, use this link: [https://aka.ms/msrdcwebrtcsvc/msi](https://aka.ms/msrdcwebrtcsvc/msi).
 
 ## Windows 365 Frontline issues