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support/dynamics-365/supply-chain/warehousing/clear-document-rounting-agent-printing-queue.md

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---
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title: Many Printing Jobs are Queued in Document Routing Agent
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title: Many Printing Jobs Are Queued in Document Routing Agent
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description: Provides resolutions on how to clear the printing queue within the Document Routing Agent (DRA) in Microsoft Dynamics 365 Supply Chain Management.
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author: Mirzaab
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ms.date: 02/18/2025
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ms.date: 02/24/2025
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# ms.search.form:
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audience: Application User
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ms.reviewer: kamaybac, ivanma
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1. Navigate to the **Manage Network Printers** page by selecting **Organization administration** > **Setup** > **Network printers**.
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2. Expand the **Options** menu and select the **System network printers** button in the **Preview** section.
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3. Select the network printer and select the **Delete** button.
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4. After deletion, pending printing jobs will remain in the document routing status list for auditing purposes. However, the actual printing queue was already cleared for that printer.
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4. After deletion, pending printing jobs remain in the document routing status list for auditing purposes. However, the actual printing queue is already cleared for that printer.
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5. [Re-register the same printer from the DRA client](/dynamics365/fin-ops-core/dev-itpro/analytics/install-document-routing-agent#register-network-printers), and try to print some documents.
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> [!NOTE]
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## Solution 2 - Clean up printing queue and job status for all printers
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The [Document routing history cleanup](/dynamics365/fin-ops-core/dev-itpro/analytics/install-document-routing-agent#adjust-the-document-routing-history-cleanup-batch-job) batch job can be used to delete all the document routing jobs older than 7 days (168 hours). By default, this batch job runs daily and is first created when a document is sent to the DRA.
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The [Document routing history cleanup](/dynamics365/fin-ops-core/dev-itpro/analytics/install-document-routing-agent#adjust-the-document-routing-history-cleanup-batch-job) batch job can be used to delete all the document routing jobs older than seven days (168 hours). By default, this batch job runs daily and is first created when a document is sent to the DRA.
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Follow these steps to use the **Document routing history cleanup** batch job:
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1. Change the document routing job history retention period length from 7 days to 1 hour to delete all printing jobs older than 1 hour.
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1. Change the document routing job history retention period length from seven days to one hour to delete all printing jobs older than one hour.
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2. Copy the **Document routing history cleanup** batch job to a new batch job, and then update the copied batch job recurrence to run immediately.
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3. Wait for the copied batch to complete, and then delete the copied batch job.
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4. Restore the retention period from 1 hour to 7 days.
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4. Restore the retention period from one hour to seven days.

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