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Add troubleshooting logs collection step
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support/entra/global-secure-access/troubleshoot-global-secure-access-client-windows-issues.md

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@@ -42,22 +42,8 @@ Use the following self-service diagnostic tools to troubleshoot issues in the Gl
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- [**Troubleshoot the Global Secure Access client: advanced diagnostics**](/entra/global-secure-access/troubleshoot-global-secure-access-client-advanced-diagnostics)
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- [**Troubleshoot the Global Secure Access client: Health check tab**](/entra/global-secure-access/troubleshoot-global-secure-access-client-diagnostics-health-check)
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If the diagnostic tools can't fix the problem, [collect troubleshooting logs](/entra/global-secure-access/troubleshoot-global-secure-access-client-advanced-diagnostics?branch=main#advanced-log-collection-tab) and submit a support ticket with the logs included.
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### Review the event logs
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The Global Secure Access client has detailed event log support. To view the logs, follow these steps:
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1. Select **Start**, and search for and select **Event Viewer**.
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1. In the console tree of the Event Viewer window, expand **Application and Services logs** > **Microsoft** > **Windows** > **Microsoft Global Secure Access Client**.
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1. In the **Microsoft Global Secure Access Client** node, select the **Operational** log. Within this log, you can find events that belong to the following categories:
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- Connection handling and errors
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- Authentication handling and errors
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1. In the **Microsoft Global Secure Access Client** node, select the **Debug** log. This log contains events that belong to the following categories:
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- Detailed traffic flow handling
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- Traffic that is acquired or isn't acquired
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[!INCLUDE [Third-party information disclaimer](../../includes/third-party-disclaimer.md)]
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