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Copy file name to clipboardExpand all lines: support/mem/configmgr/setup-migrate-backup-recovery/understand-troubleshoot-updates-servicing.md
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@@ -544,7 +544,7 @@ There are rare cases when DMPDownloader doesn't unpack incoming files even if th
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#### When to restart the update synchronization and download processes
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If you suspect that the download is finished, but the content was tampered with, delete the affected update and retry the operation. To do this, use the [Update Reset tool](/intune/configmgr/core/servers/manage/update-reset-tool) to clean up update package information from the database and delete all downloaded content. This tool restarts the whole process from the Synchronization stage.
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If you suspect that the download is finished, but the content was tampered with, delete the affected update, and retry the operation. To take this step, use the [Update Reset tool](/intune/configmgr/core/servers/manage/update-reset-tool) to clean up update package information from the database and delete all downloaded content. This tool restarts the whole process from the Synchronization stage.
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## Review progress through the Replication, Prerequisite check, and Installation stages
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#### Troubleshoot issue: Status of the update package remains "State=2 (Enabled)"
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If the state of the package doesn't change from `State=2 (Enabled)`, this typically means that HMAN can't finish its task. To troubleshoot this issue, analyze HMAN.log:
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The state of the package might not change from `State=2 (Enabled)`. This condition typically means that HMAN can't finish its task. To troubleshoot this issue, analyze HMAN.log:
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1. Look for entries that mention processing the 2.esc file.
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1. Filter the log by the respective thread.
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> Make sure that the computer account that the site server uses can access this share.
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#### Troubleshoot issue: Status of the update package has changed from "State=2 (Enabled)"
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#### Troubleshoot issue: Status of the update package changed from "State=2 (Enabled)"
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If the state of the package isn't `State=2 (Enabled)`, review the **vEasySetupPackage** SQL view of the Easy Setup Package information. The data that this view shows should resemble the following excerpt.
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