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support/windows-server/performance/troubleshoot-stop-errors-guidance.md

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title: Guidance for troubleshooting stop errors and unexpected restart.
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description: Introduces general guidance for troubleshooting scenarios related to stop errors and unexpected restart.
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ms.date: 01/15/2025
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ms.date: 03/07/2025
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manager: dcscontentpm
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audience: itpro
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ms.topic: troubleshooting
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ms.reviewer: kaushika
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ms.reviewer: kaushika, warrenw
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ms.custom:
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- sap:system performance\system reliability (crash,errors,bug check or blue screen,unexpected reboot)
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- pcy:WinComm Performance
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4. Make sure that you install the latest Windows updates, cumulative updates, and rollup updates.
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5. Make sure that the BIOS and firmware are up-to-date.
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6. Run any relevant hardware and memory tests.
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1. Run a anti-Malware software scan such as Microsoft Defender: [https://learn.microsoft.com/en-us/defender-endpoint/microsoft-defender-offline](/defender-endpoint/microsoft-defender-offline)
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7. Run an anti-malware software scan such as [Microsoft Defender](/defender-endpoint/microsoft-defender-offline).
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8. If the problem occurrs after installing a new piece of software, remove the new software. If you can't boot to normal mode, you can try from [Safe Mode](https://support.microsoft.com/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f)
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1. If the problem occurred after installing a new piece of software, remove the new software. If you cannot boot to normal mode you can try from Safe Mode - [https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f](https://support.microsoft.com/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f) Note: Some software cannot be removed from safe mode.
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> [!NOTE]
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> Some software can't be removed from Safe Mode.
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## Common issues and solutions
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