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Merge pull request #10229 from MicrosoftDocs/main
Auto Publish – main to live - 2025-11-20 18:00 UTC
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Exchange/Hub/index.yml

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imageSrc: /media/logos/logo-ms-social.svg
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links:
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- url: /troubleshoot/microsoft-365/admin/o365-admin-welcome
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text: Microsoft 365 admin center
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text: Microsoft 365 Administration
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- url: /troubleshoot/microsoft-365/purview/microsoft-purview-welcome
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text: Microsoft Purview
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# Card

Microsoft365/Hub/index.yml

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imageSrc: /media/logos/logo-ms-social.svg
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links:
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- url: ../admin/o365-admin-welcome.yml
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text: Microsoft 365 admin center
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text: Microsoft 365 Administration
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- url: ../purview/microsoft-purview-welcome.yml
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text: Microsoft Purview
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# Card
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---
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title: Resolve issues when using Microsoft 365 apps on App-V enabled devices
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description: Provides a resolution to ensure that Microsoft 365 Apps are accessible to add-ins and LOB apps in App-V enabled devices.
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search.appverid:
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- MET150
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audience: ITPro
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ms.custom:
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- CSSTroubleshoot
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- CI 7326
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- CI 8349
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ms.topic: troubleshooting
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appliesto:
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- Microsoft 365 Apps for enterprise
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ms.date: 11/20/2025
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---
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# Resolve issues when using Microsoft 365 Apps on App-V enabled devices
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## Symptoms
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You experience one or more of the following issues on devices that are enabled for Microsoft Application Virtualization (App-V) and that have Microsoft 365 Apps for enterprise deployed through the Click-to-Run technology.
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- Add-ins and line-of-business (LOB) apps that are delivered through App-V cannot interact with the installed Office apps.
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- When you try to use [IE mode in Microsoft Edge](/deployedge/edge-ie-mode) to access documents on SharePoint, the browser cannot interact with the installed Office apps.
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- Windows Explorer crashes when you right-click a file and then select **Send To** > **Mail recipient**.
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## Resolution
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To resolve these issues, create the following registry key, and then restart the device.
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[!INCLUDE [Important registry alert](../../../../includes/registry-important-alert.md)]
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Both App-V and Office Click-to-Run use virtualization technologies to manage the applications on the device. This key enables the installed Office Click-to-Run virtualization system to recognize App-V virtualization so that the two technologies work well together.
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Subkey: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ClickToRun\OverRide]
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Name: **AllowJitvInAppvVirtualizedProcess**
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Type: **REG_DWORD**
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Value: **1**

Microsoft365/admin/admin/admintoc/toc.yml

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href: ../access-management/grant-everyone-claim-to-external-users.md
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- name: Issue with reset admin password
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href: ../access-management/issue-with-reset-admin-password.md
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- name: Microsoft 365 apps on App-V enabled devices
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href: ../access-management/resolve-issues-m365-apps-on-appv-devices.md
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- name: Your session has expired in Office Online
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href: ../access-management/your-session-has-expired-error.md
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- name: Account Security
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href: /microsoft-365/troubleshoot/installation/cannot-install-office-add-in
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- name: Error when uninstalling Microsoft 365 Pro Plus
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href: ../installation/something-went-wrong-30016-4-error.md
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- name: Error when uninstalling Microsoft 365 Pro Plus
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href: ../installation/something-went-wrong-30016-4-error.md
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- name: Miscellaneous
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items:
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- name: Enterprise version of Microsoft Support and Recovery Assistant

Office/Hub/index.yml

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imageSrc: /media/logos/logo-ms-social.svg
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links:
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- url: /troubleshoot/microsoft-365/admin/o365-admin-welcome
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text: Microsoft 365 admin center
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text: Microsoft 365 Administration
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- url: /troubleshoot/microsoft-365/purview/microsoft-purview-welcome
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text: Microsoft Purview
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# Card

Outlook/Hub/index.yml

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imageSrc: /media/logos/logo-ms-social.svg
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links:
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- url: /troubleshoot/microsoft-365/admin/o365-admin-welcome
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text: Microsoft 365 admin center
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text: Microsoft 365 Administration
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- url: /troubleshoot/microsoft-365/purview/microsoft-purview-welcome
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text: Microsoft Purview
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# Card

SharePoint/Hub/index.yml

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imageSrc: /media/logos/logo-ms-social.svg
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links:
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- url: /troubleshoot/microsoft-365/admin/o365-admin-welcome
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text: Microsoft 365 admin center
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text: Microsoft 365 Administration
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- url: /troubleshoot/microsoft-365/purview/microsoft-purview-welcome
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text: Microsoft Purview
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# Card

SkypeForBusiness/Hub/index.yml

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imageSrc: /media/logos/logo-ms-social.svg
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links:
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- url: /troubleshoot/microsoft-365/admin/o365-admin-welcome
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text: Microsoft 365 admin center
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text: Microsoft 365 Administration
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- url: /troubleshoot/microsoft-365/purview/microsoft-purview-welcome
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text: Microsoft Purview
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# Card

Teams/index.yml

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imageSrc: /media/logos/logo-ms-social.svg
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links:
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- url: /troubleshoot/microsoft-365/admin/o365-admin-welcome
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text: Microsoft 365 admin center
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text: Microsoft 365 Administration
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- url: /troubleshoot/microsoft-365/purview/microsoft-purview-welcome
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text: Microsoft Purview
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# Card

Viva/index.yml

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links:
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- url: /troubleshoot/microsoft-365/admin/o365-admin-welcome
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text: Microsoft 365 admin center
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text: Microsoft 365 Administration
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- url: /troubleshoot/microsoft-365/purview/microsoft-purview-welcome
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text: Microsoft Purview
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# Card

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