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support/dynamics-365/supply-chain/procurement/vendor-unable-to-access-vendor-collaboration-portal.md

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title: Vendors Can't Sign In To Vendor Collaboration Portal After Reonboarding
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description: Steps to troubleshoot when vendors can't access the Vendor Collaboration Portal (VCP) after reonboarding in Microsoft Dynamics 365 Supply Chain Management.
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author: vermayashi
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ms.date: 09/10/2025
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ms.date: 09/15/2025
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ms.search.form: PurchTable, PurchTablePart, PurchRFQTable
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audience: Application User
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ms.reviewer: kamaybac
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ms.reviewer: kamaybac, shriramsiv
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ms.search.region: Global
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ms.author: vermayashi
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ms.search.validFrom: 2021-05-31
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For details about vendor onboarding and sign-in steps, see [Vendor onboarding](/dynamics365/supply-chain/procurement/vendor-onboarding).
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## Cause 6: User not linked to a vendor contact
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**Resolution:**
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- Verify that the **user record** is linked to a **person/contact** in the system (on the *User Information* form).
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- Confirm that this person/contact is listed as a contact for the vendor master record.
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- If not, link the user to the correct vendor contact so the system can identify which vendor the user should access.
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For details, see [Add new vendor collaboration contacts](https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/manage-vendor-collaboration-users#add-new-vendor-collaboration-contacts).
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- Verify that the user record is linked to a person or contact on the **User Information** form in the system.
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- Confirm that the person or contact is listed as a contact for the vendor master record.
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- If not, link the user to the correct vendor contact so the system can identify which vendor the user should access.
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---
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For details, see [Add new vendor collaboration contacts](/dynamics365/supply-chain/procurement/manage-vendor-collaboration-users#add-new-vendor-collaboration-contacts).
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## Cause 7: Vendor collaboration setting inactive on vendor record
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**Resolution:**
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- Check the vendor master record to ensure that **Vendor collaboration** is set to *Active*.
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- If the setting is *Not active*, update it to *Active* so that vendor users can access the Vendor Collaboration Portal.
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For details, see [Enabling vendor collaboration](https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/vendor-collaboration-work-external-vendors#enabling-vendor-collaboration).
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- Check the vendor master record to ensure that **Vendor collaboration** is set to **Active**.
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- If the setting is **Not active**, update it to **Active** so that vendor users can access the Vendor Collaboration Portal.
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For details, see [Enabling vendor collaboration](/dynamics365/supply-chain/procurement/vendor-collaboration-work-external-vendors#enabling-vendor-collaboration).
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> [!TIP]
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> If the issue persists, review the vendor collaboration setup and user role assignments to ensure no conflicting configurations exist.

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