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2 | 2 | title: Vendors Can't Sign In To Vendor Collaboration Portal After Reonboarding |
3 | 3 | description: Steps to troubleshoot when vendors can't access the Vendor Collaboration Portal (VCP) after reonboarding in Microsoft Dynamics 365 Supply Chain Management. |
4 | 4 | author: vermayashi |
5 | | -ms.date: 09/10/2025 |
| 5 | +ms.date: 09/15/2025 |
6 | 6 | ms.search.form: PurchTable, PurchTablePart, PurchRFQTable |
7 | 7 | audience: Application User |
8 | | -ms.reviewer: kamaybac |
| 8 | +ms.reviewer: kamaybac, shriramsiv |
9 | 9 | ms.search.region: Global |
10 | 10 | ms.author: vermayashi |
11 | 11 | ms.search.validFrom: 2021-05-31 |
@@ -79,21 +79,23 @@ After completing the previous troubleshooting steps, ask the vendor to sign in a |
79 | 79 | For details about vendor onboarding and sign-in steps, see [Vendor onboarding](/dynamics365/supply-chain/procurement/vendor-onboarding). |
80 | 80 |
|
81 | 81 | ## Cause 6: User not linked to a vendor contact |
| 82 | + |
82 | 83 | **Resolution:** |
83 | | -- Verify that the **user record** is linked to a **person/contact** in the system (on the *User Information* form). |
84 | | -- Confirm that this person/contact is listed as a contact for the vendor master record. |
85 | | -- If not, link the user to the correct vendor contact so the system can identify which vendor the user should access. |
86 | 84 |
|
87 | | -For details, see [Add new vendor collaboration contacts](https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/manage-vendor-collaboration-users#add-new-vendor-collaboration-contacts). |
| 85 | +- Verify that the user record is linked to a person or contact on the **User Information** form in the system. |
| 86 | +- Confirm that the person or contact is listed as a contact for the vendor master record. |
| 87 | +- If not, link the user to the correct vendor contact so the system can identify which vendor the user should access. |
88 | 88 |
|
89 | | ---- |
| 89 | +For details, see [Add new vendor collaboration contacts](/dynamics365/supply-chain/procurement/manage-vendor-collaboration-users#add-new-vendor-collaboration-contacts). |
90 | 90 |
|
91 | 91 | ## Cause 7: Vendor collaboration setting inactive on vendor record |
| 92 | + |
92 | 93 | **Resolution:** |
93 | | -- Check the vendor master record to ensure that **Vendor collaboration** is set to *Active*. |
94 | | -- If the setting is *Not active*, update it to *Active* so that vendor users can access the Vendor Collaboration Portal. |
95 | 94 |
|
96 | | -For details, see [Enabling vendor collaboration](https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/vendor-collaboration-work-external-vendors#enabling-vendor-collaboration). |
| 95 | +- Check the vendor master record to ensure that **Vendor collaboration** is set to **Active**. |
| 96 | +- If the setting is **Not active**, update it to **Active** so that vendor users can access the Vendor Collaboration Portal. |
| 97 | + |
| 98 | +For details, see [Enabling vendor collaboration](/dynamics365/supply-chain/procurement/vendor-collaboration-work-external-vendors#enabling-vendor-collaboration). |
97 | 99 |
|
98 | 100 | > [!TIP] |
99 | 101 | > If the issue persists, review the vendor collaboration setup and user role assignments to ensure no conflicting configurations exist. |
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