|
| 1 | +- name: Teams Troubleshooting |
| 2 | + href: teams-welcome.yml |
| 3 | + items: |
| 4 | + - name: Administration |
| 5 | + items: |
| 6 | + - name: '"FAILED_TO_AUTO_DISCOVER_DOMAIN" error in admin center' |
| 7 | + href: ./teams-administration/failed-to-auto-discover-domain-error-teams-admin-center.md |
| 8 | + - name: "\"We couldn't add member\" error when adding users" |
| 9 | + href: ./teams-administration/couldnt-add-member-error.md |
| 10 | + - name: Can't access Teams Premium features |
| 11 | + href: ./teams-administration/cannot-access-teams-premium-features.md |
| 12 | + - name: Clear the Teams client cache |
| 13 | + href: ./teams-administration/clear-teams-cache.md |
| 14 | + - name: Disable SharePoint News notifications in Teams |
| 15 | + href: ./teams-administration/disable-sharepoint-news-notifications.md |
| 16 | + - name: Error switching a tenant to Teams Only mode |
| 17 | + href: ./teams-administration/cannot-switch-to-teams-only-mode.md |
| 18 | + - name: Issues receiving messages and calls |
| 19 | + href: /microsoftteams/legacy-login-issues?context=/MicrosoftTeams/troubleshoot/context/context |
| 20 | + - name: Prevent antivirus and DLP tools from blocking or crashing Microsoft Teams |
| 21 | + href: ./teams-administration/include-exclude-teams-from-antivirus-dlp.md |
| 22 | + - name: Resolve issues when starting the new Teams app |
| 23 | + href: ./teams-sign-in/resolve-new-teams-launch-issues.md |
| 24 | + - name: Resolve new Teams installation issues |
| 25 | + href: ./teams-administration/fix-new-teams-installation-issues.md |
| 26 | + - name: Self-help diagnostics for Teams admins |
| 27 | + href: ./teams-administration/admin-self-help-diagnostics.md |
| 28 | + - name: Teams Client Health |
| 29 | + items: |
| 30 | + - name: Resolve Teams client crash issues |
| 31 | + href: ./teams-administration/resolve-teams-client-crash-issues.md |
| 32 | + - name: Resolve Teams client launch failures |
| 33 | + href: ./teams-administration/resolve-teams-client-launch-failures.md |
| 34 | + - name: Resolve Teams client update failures |
| 35 | + href: ./teams-administration/resolve-teams-client-update-failures.md |
| 36 | + - name: '"Root cause undetermined" for Teams client update failure' |
| 37 | + href: ./teams-administration/root-cause-undetermined-teams-update-failure.md |
| 38 | + - name: '"The following application instance is not present in BVD" error when assigning a phone number to a resource accounts' |
| 39 | + href: ./teams-administration/following-application-instance-not-present-error.md |
| 40 | + - name: Troubleshoot connectivity issues |
| 41 | + href: /microsoftteams/connectivity-issues?context=/MicrosoftTeams/troubleshoot/context/context |
| 42 | + - name: Troubleshoot installation and update issues of classic Teams |
| 43 | + href: /microsoftteams/troubleshoot-installation?context=/MicrosoftTeams/troubleshoot/context/context |
| 44 | + - name: User information isn't updated |
| 45 | + href: ./teams-administration/user-information-not-updated.md |
| 46 | + - name: Authentication |
| 47 | + items: |
| 48 | + - name: Always log into the domain-joined PC account |
| 49 | + href: ./authentication/teams-defaults-to-domain-joined-account.md |
| 50 | + - name: Stops working when joining from Microsoft Edge or Internet Explorer |
| 51 | + href: ./authentication/teams-stops-working-when-joining-from-edge.md |
| 52 | + - name: Channels |
| 53 | + items: |
| 54 | + - name: A channel can't be recreated after deletion |
| 55 | + href: ./channels/channel-cannot-be-recreated-after-deletion.md |
| 56 | + - name: Logon re-enabled user doesn't see previous joined teams |
| 57 | + href: ./channels/logon-reenabled-user-not-see-previous-joined-teams.md |
| 58 | + - name: Conferencing |
| 59 | + items: |
| 60 | + - name: '"You need a phone system license" error when assigning a toll service number from the admin center' |
| 61 | + href: ./teams-conferencing/need-a-license-error-when-assigning-a-number.md |
| 62 | + - name: CVI information doesn't autopopulate in a Meet Now instance |
| 63 | + href: ./teams-conferencing/cvi-info-does-not-populate-in-meet-now.md |
| 64 | + - name: Dialing out requires five or more digits |
| 65 | + href: ./teams-conferencing/teams-call-requires-five-or-more-digits.md |
| 66 | + - name: Give Control doesn't work |
| 67 | + href: ./teams-conferencing/give-control-doesn’t-work-sharescreen.md |
| 68 | + - name: Organizer can't start Outlook meeting and stuck in virtual lobby |
| 69 | + href: ./teams-conferencing/organizer-cant-start-teams-meeting.md |
| 70 | + - name: PSTN callers with the same "From" number are shown as the same user |
| 71 | + href: ./teams-conferencing/pstn-callers-shown-with-same-call-in-number.md |
| 72 | + - name: Skype for Business broadcasts a dial tone |
| 73 | + href: /skypeforbusiness/troubleshoot/server-conferencing/sfb-play-dial-tone-teams-call?context=/MicrosoftTeams/troubleshoot/context/context |
| 74 | + - name: Skype for Business required for some meetings instead of Teams |
| 75 | + href: ./teams-conferencing/meeting-requires-skype-instead-of-teams.md |
| 76 | + - name: Static conference ID not supported for Teams meetings |
| 77 | + href: ./teams-conferencing/static-conference-id-not-supported.md |
| 78 | + - name: Meetings are unavailable |
| 79 | + href: ./teams-conferencing/teams-meetings-not-available.md |
| 80 | + - name: Teams is slow during video meetings on laptops docked to 4K/HDR monitors |
| 81 | + href: ./teams-conferencing/teams-slow-video-meetings-laptops-4k.md |
| 82 | + - name: Contacts |
| 83 | + items: |
| 84 | + - name: User appears as Unknown User in Teams |
| 85 | + href: ./contacts/unknown-user-teams.md |
| 86 | + - name: Exchange integration |
| 87 | + items: |
| 88 | + - name: External federated contacts don't appear in Teams search |
| 89 | + href: ./exchange-integration/external-contacts-not-in-search.md |
| 90 | + - name: Teams and Exchange interaction issues |
| 91 | + href: ./exchange-integration/teams-exchange-interaction-issue.md |
| 92 | + - name: Files |
| 93 | + items: |
| 94 | + - name: Error 404 when accessing the OneDrive app in Teams |
| 95 | + href: ./files/404-error-access-onedrive-teams.md |
| 96 | + - name: Error uploading files to chats |
| 97 | + href: ./files/cannot-upload-files-or-access-onedrive.md |
| 98 | + - name: Error when selecting Files tab |
| 99 | + href: ./files/access-files-tab-errors.md |
| 100 | + - name: Can't open files in a chat window |
| 101 | + href: ./files/do-not-have-access-to-this-file-teams.md |
| 102 | + - name: Can't share files in a large group chat or meeting chat |
| 103 | + href: ./files/cannot-share-files-in-large-chat.md |
| 104 | + - name: Desktop app option is missing |
| 105 | + href: ./files/desktop-app-option-missing.md |
| 106 | + - name: Guest user can't access Files tab |
| 107 | + href: ./files/guests-cannot-access-files.md |
| 108 | + - name: Forms |
| 109 | + items: |
| 110 | + - name: Can't send or respond a poll |
| 111 | + href: ./forms/cannot-send-poll.md |
| 112 | + - name: IM and Presence |
| 113 | + items: |
| 114 | + - name: A contact's presence is unknown |
| 115 | + href: ./teams-im-presence/contact-presence-status-unknown.md |
| 116 | + - name: Actual presence status isn't displayed |
| 117 | + href: ./teams-im-presence/presence-not-show-actual-status.md |
| 118 | + - name: Can't send message to Skype for Business |
| 119 | + href: ./teams-im-presence/teams-user-not-send-message-in-sfb.md |
| 120 | + - name: Deleted messages with an @ mention send notifications with a channel link |
| 121 | + href: ./teams-im-presence/deleted-messages-send-notifications-with-link.md |
| 122 | + - name: Issues with presence status in Outlook |
| 123 | + href: ./teams-im-presence/issues-with-presence-in-outlook.md |
| 124 | + - name: Messages are unexpectedly deleted by retention policies |
| 125 | + href: ./teams-im-presence/messages-unexpectedly-deleted-retention-policy.md |
| 126 | + - name: Meetings |
| 127 | + items: |
| 128 | + - name: Can't join a Teams meeting through PSTN dial-in or CVI-enabled devices |
| 129 | + href: ./meetings/cannot-join-cvi-pstn-meeting.md |
| 130 | + - name: External participants are blocked from joining meetings |
| 131 | + href: ./meetings/external-participants-join-meeting-blocked.md |
| 132 | + - name: External users appear as Unknown |
| 133 | + href: ./meetings/external-user-shown-as-unknown.md |
| 134 | + - name: Fix video display lag |
| 135 | + href: ./meetings/fix-choppy-video.md |
| 136 | + - name: Issues with meeting chat |
| 137 | + href: ./meetings/meeting-chat-issues.md |
| 138 | + - name: Issues with meeting recordings |
| 139 | + href: ./meetings/troubleshoot-meeting-recording-issues.md |
| 140 | + - name: Issues with webinars |
| 141 | + href: ./meetings/issues-with-webinars.md |
| 142 | + - name: Known issues when using Teams certified peripherals |
| 143 | + href: ./meetings/known-issues-teams-certified-peripherals.md |
| 144 | + - name: New Teams desktop app fails to render video |
| 145 | + href: ./meetings/new-teams-desktop-app-fail-render-video.md |
| 146 | + - name: Resolve Teams Meeting add-in issues |
| 147 | + href: ./meetings/resolve-teams-meeting-add-in-issues.md |
| 148 | + - name: Teams meeting add-in is missing |
| 149 | + href: ./meetings/teams-meeting-add-in-missing.md |
| 150 | + - name: Teams meeting features for shared mailboxes |
| 151 | + href: ./meetings/teams-meeting-with-shared-mailboxes.md |
| 152 | + - name: Mobile |
| 153 | + items: |
| 154 | + - name: A website with Conditional Access doesn't display when viewed on the Website tab |
| 155 | + href: ./mobile/websites-with-conditional-access-dont-display.md |
| 156 | + - name: Can't see autofavorited channels in mobile app |
| 157 | + href: ./mobile/cant-see-auto-favorited-channels-in-mobile.md |
| 158 | + - name: Settings for Teams calls with Apple CarPlay |
| 159 | + href: ./mobile/settings-teams-calls-carplay.md |
| 160 | + - name: OneNote Integration |
| 161 | + items: |
| 162 | + - name: Issue with accessing notebooks |
| 163 | + href: ./teams-onenote-integration/issue-access-notebook.md |
| 164 | + - name: Temporary change to file size download limit in OneNote |
| 165 | + href: /office/troubleshoot/onenote/temp-change-onenote-file-size-download?context=/MicrosoftTeams/troubleshoot/context/context |
| 166 | + - name: Phone System |
| 167 | + items: |
| 168 | + - name: Issues when using SIP devices |
| 169 | + href: ./phone-system/sip-gateway-issues.md |
| 170 | + - name: Dial Plans |
| 171 | + items: |
| 172 | + - name: Errors when trying to manage dial plans |
| 173 | + href: ./phone-system/dial-plans/errors-managing-dial-plans.md |
| 174 | + - name: Direct Routing |
| 175 | + items: |
| 176 | + - name: Diagnose issues that affect Direct Routing |
| 177 | + href: ./phone-system/direct-routing/diagnose-direct-routing-issues.md |
| 178 | + - name: Issues with call transfers |
| 179 | + href: ./phone-system/direct-routing/issues-with-call-transfers.md |
| 180 | + - name: Issues with inbound calls |
| 181 | + href: ./phone-system/direct-routing/issues-with-inbound-calls.md |
| 182 | + - name: Issues with LMO |
| 183 | + href: ./phone-system/direct-routing/issues-with-lmo.md |
| 184 | + - name: Issues with outbound calls |
| 185 | + href: ./phone-system/direct-routing/issues-with-outbound-calls.md |
| 186 | + - name: Issues with SBC connectivity |
| 187 | + href: ./phone-system/direct-routing/sip-options-tls-certificate-issues.md |
| 188 | + - name: Microsoft and SIP response codes |
| 189 | + items: |
| 190 | + - name: Microsoft and SIP response codes |
| 191 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes.md |
| 192 | + - name: SIP response code 400 |
| 193 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes-400.md |
| 194 | + - name: SIP response code 402 |
| 195 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes-402.md |
| 196 | + - name: SIP response code 403 |
| 197 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes-403.md |
| 198 | + - name: SIP response code 404 |
| 199 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes-404.md |
| 200 | + - name: SIP response code 408 |
| 201 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes-408.md |
| 202 | + - name: SIP response code 410 |
| 203 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes-410.md |
| 204 | + - name: SIP response code 412 |
| 205 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes-412.md |
| 206 | + - name: SIP response code 420 |
| 207 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes-420.md |
| 208 | + - name: SIP response code 480 |
| 209 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes-480.md |
| 210 | + - name: SIP response code 484 |
| 211 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes-484.md |
| 212 | + - name: SIP response code 486 |
| 213 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes-486.md |
| 214 | + - name: SIP response code 488 |
| 215 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes-488.md |
| 216 | + - name: SIP response code 500 |
| 217 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes-500.md |
| 218 | + - name: SIP response code 503 |
| 219 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes-503.md |
| 220 | + - name: SIP response code 504 |
| 221 | + href: ./phone-system/direct-routing/microsoft-sip-response-codes-504.md |
| 222 | + - name: Provisioning |
| 223 | + items: |
| 224 | + - name: Can't create a team |
| 225 | + href: ./provisioning/users-cant-create-team.md |
| 226 | + - name: Deleting a team also deletes the group associated with it |
| 227 | + href: ./provisioning/deleting-team-also-deletes-group.md |
| 228 | + - name: Sign-in |
| 229 | + items: |
| 230 | + - name: Resolve sign-in errors |
| 231 | + href: ./teams-sign-in/resolve-sign-in-errors.md |
| 232 | + - name: Someone has already setup Teams for your organization |
| 233 | + href: ./teams-sign-in/someone-has-already-setup-teams.md |
| 234 | + - name: Teams doesn't automatically update |
| 235 | + href: ./teams-sign-in/teams-doesnt-automatically-update.md |
| 236 | + - name: Teams doesn't load |
| 237 | + href: ./teams-sign-in/sign-in-loop.md |
| 238 | + - name: Teams starts with a white screen |
| 239 | + href: ./teams-sign-in/symlink-or-drivemap-causes-white-screen.md |
| 240 | + - name: Error "You're missing out" during sign-in |
| 241 | + href: ./teams-sign-in/error-missing-out-sign-in-teams.md |
| 242 | + - name: Sites |
| 243 | + items: |
| 244 | + - name: Websites aren't viewable |
| 245 | + href: ./sites/cannot-view-website-teams-web-client.md |
| 246 | + - name: '"This site cant be reached" and ERR_INVALID_RESPONSE error when accessing SharePoint site' |
| 247 | + href: /sharepoint/troubleshoot/sites/err-invalid-response-accessing-sharepoint-site?context=/MicrosoftTeams/troubleshoot/context/context |
| 248 | + - name: Tabs |
| 249 | + items: |
| 250 | + - name: Owner can't create Planner tab |
| 251 | + href: ./tabs/teams-owner-cannot-create-planner-tab.md |
| 252 | + - name: Tabs not working after enabling Conditional Access |
| 253 | + href: ./tabs/tabs-dont-work-after-enabling-conditional-access.md |
| 254 | + - name: Websites don't load in the new Teams desktop client |
| 255 | + href: ./tabs/websites-not-loaded-new-teams.md |
| 256 | + - name: Teams Rooms and devices |
| 257 | + items: |
| 258 | + - name: Certified Android devices get signed out of Teams |
| 259 | + href: ./teams-rooms-and-devices/signed-out-of-teams-android-devices.md |
| 260 | + - name: Collect Android Teams device logs |
| 261 | + href: ./teams-rooms-and-devices/collect-device-logs.md |
| 262 | + - name: Conditional Access-related issues on Teams Android devices |
| 263 | + href: ./teams-rooms-and-devices/teams-android-devices-conditional-access-issues.md |
| 264 | + - name: Create a support request for Teams device issues |
| 265 | + href: ./teams-rooms-and-devices/create-support-request-teams-device-issues.md |
| 266 | + - name: Known issues with Teams Rooms on Android |
| 267 | + href: ./teams-rooms-and-devices/teams-rooms-known-issues-android.md |
| 268 | + - name: Known issues with Teams Rooms on Windows |
| 269 | + href: ./teams-rooms-and-devices/teams-rooms-known-issues-windows.md |
| 270 | + - name: On-screen keyboard size is reduced on some devices |
| 271 | + href: ./teams-rooms-and-devices/teams-rooms-device-keyboard-size-reduced.md |
| 272 | + - name: Teams Rooms app doesn't start automatically after updates |
| 273 | + href: ./teams-rooms-and-devices/teams-rooms-not-auto-start-after-windows-updates.md |
| 274 | + - name: Teams Rooms devices can't fetch calendar |
| 275 | + href: ./teams-rooms-and-devices/mtr-device-cannot-fetch-calendar.md |
| 276 | + - name: Teams Rooms Pro Management |
| 277 | + items: |
| 278 | + - name: Get support for Teams Rooms Pro Management |
| 279 | + href: ./teams-rooms-and-devices/get-support-teams-rooms-pro-management.md |
| 280 | + - name: Black or blank screen or no system response |
| 281 | + href: ./teams-rooms-and-devices/black-blank-screen.md |
| 282 | + - name: Bluetooth disabled status is Unhealthy |
| 283 | + href: ./teams-rooms-and-devices/bluetooth-disabled-status-unhealthy.md |
| 284 | + - name: Camera status is unhealthy |
| 285 | + href: ./teams-rooms-and-devices/camera-status-unhealthy.md |
| 286 | + - name: CPU performance limited status is Unhealthy |
| 287 | + href: ./teams-rooms-and-devices/cpu-performance-limited-status-unhealthy.md |
| 288 | + - name: Default Credentials status is unhealthy |
| 289 | + href: ./teams-rooms-and-devices/default-credentials-status-unhealthy.md |
| 290 | + - name: Disk Space status is unhealthy |
| 291 | + href: ./teams-rooms-and-devices/disk-space-status-unhealthy.md |
| 292 | + - name: Display status is unhealthy |
| 293 | + href: ./teams-rooms-and-devices/display-status-unhealthy.md |
| 294 | + - name: HDMI ingest status is unhealthy |
| 295 | + href: ./teams-rooms-and-devices/hdmi-ingest-status-unhealthy.md |
| 296 | + - name: Meeting app status is unhealthy |
| 297 | + href: ./teams-rooms-and-devices/meeting-app-status-unhealthy.md |
| 298 | + - name: Microphone or speaker status is unhealthy |
| 299 | + href: ./teams-rooms-and-devices/microphone-speaker-status-unhealthy.md |
| 300 | + - name: Monitored or Offline status is Unhealthy |
| 301 | + href: ./teams-rooms-and-devices/monitored-offline-status-unhealthy.md |
| 302 | + - name: OS Edition status is Unhealthy |
| 303 | + href: ./teams-rooms-and-devices/os-edition-status-unhealthy.md |
| 304 | + - name: Sleep timer status is Unhealthy |
| 305 | + href: ./teams-rooms-and-devices/sleep-timer-status-unhealthy.md |
| 306 | + - name: USB Peripheral Power Drain status is Unhealthy |
| 307 | + href: ./teams-rooms-and-devices/usb-peripheral-power-drain-status-unhealthy.md |
| 308 | + - name: USB Selective Suspend status is Unhealthy |
| 309 | + href: ./teams-rooms-and-devices/usb-selective-suspend-status-unhealthy.md |
| 310 | + - name: Resolve Teams Rooms resource account sign-in issues |
| 311 | + href: ./teams-rooms-and-devices/teams-rooms-resource-account-sign-in-issues.md |
| 312 | + - name: Resolve Windows Update issues on Teams Rooms Pro devices |
| 313 | + href: ./teams-rooms-and-devices/teams-rooms-device-windows-update-issues.md |
| 314 | + - name: Teams on Linux |
| 315 | + items: |
| 316 | + - name: Known issues on Linux |
| 317 | + href: ./teams-on-linux/linux-known-issues.md |
| 318 | + - name: Teams on Mac |
| 319 | + items: |
| 320 | + - name: Audio issues when using Teams on macOS |
| 321 | + href: ./teams-on-mac/teams-audio-issue-mac.md |
| 322 | + - name: Can't sign in to Teams for Mac after macOS upgrade |
| 323 | + href: ./teams-on-mac/teams-sign-in-issues-after-os-upgrade.md |
| 324 | + - name: Incorrect presence status in Teams for Mac |
| 325 | + href: ./teams-on-mac/incorrect-presence-status-teams-for-mac.md |
| 326 | + - name: Teams-specific notification sound reverts to macOS notification sound |
| 327 | + href: ./teams-on-mac/teams-notification-sound-reverts-to-default.md |
| 328 | + - name: Teams on Windows |
| 329 | + items: |
| 330 | + - name: Error when calling from a contact card |
| 331 | + href: ./teams-on-windows/error-call-from-contact-card.md |
| 332 | + - name: Teams remembered as XBox game |
| 333 | + href: ./teams-on-windows/performance-affected-when-teams-remembered-as-game.md |
| 334 | + - name: Third-party programs |
| 335 | + items: |
| 336 | + - name: Dell Encryption prevents Teams from starting correctly |
| 337 | + href: ./third-party-programs/dell-encryption-prevents-teams-from-starting.md |
| 338 | + - name: Symantec DLP interferes with Teams processes |
| 339 | + href: ./third-party-programs/symantec-dlp-interferes-with-teams.md |
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