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Refine error 0x8024402C documentation for clarity
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support/windows-client/installing-updates-features-roles/error-0x8024402c-installing-update-feature-on-demand.md

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---
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title: Error code 0x8024402C when You Try to Install a Windows Update or a Feature on Demand
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description: Describes methods for resolving error code 0x8024402C when you install a Windows update or a Feature on Demand.
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title: Error Code 0x8024402C When You Try to Install a Windows Update or a Feature on Demand
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description: Provides methods to resolve error code 0x8024402C when you install a Windows update or a Feature on Demand.
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ms.date: 10/07/2025
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manager: dcscontentpm
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audience: itpro
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## Symptoms
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You try to manually install a Windows update, or you try to install a Feature on Demand (FoD). You see a message that resembles the following text:
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When you try to manually install a Windows update, or you try to install a Feature on Demand (FoD) package, you receive a message that resembles the following text:
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> Windows couldn't complete the requested changes
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> The changes couldn't be completed. Please reboot your computer and try again
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# or target server name cannot be resolved.
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```
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If you're working with a computer that connects directly to Windows Update, this error code indicates that the issue might be in the local network or in the internet connection. If you're working with a computer that's using an intranet service such as Windows Server Update Service (WSUS) to manage updates, this error code indicates that the issue might be in the local network. The computer can't connect to the WSUS server.
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If you work on a computer that connects directly to the Windows Update service, this error code indicates that the issue might be occurring in the local network or the internet connection. If you work on a computer that uses an intranet service such as Windows Server Update Service (WSUS) to manage updates, this error code indicates that the issue might be occurring in the local network. In this case, the computer can't connect to the WSUS server.
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> [!IMPORTANT]
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> To get FoDs from WSUS, the computer must run Windows 11, version 22H2 or a later version, or Windows Server 2025 or a later version. To install FoDs on any other version of Windows on a computer that can't access Windows Update directly, you have to use a network repository, local media, or a network-mounted ISO image.
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> To get an FoD package from WSUS, the computer must run Windows 11, version 22H2 or a later version, or Windows Server 2025 or a later version. To install FoD feature on any other version of Windows on a computer that can't access Windows Update directly, you have to use a network repository, local media, or a network-mounted ISO image.
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## Resolution
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> [!NOTE]
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> If you want to install OpenSSH Server or OpenSSH Client as Features on Demand, see [Can't install OpenSSH features](../../windows-server/system-management-components/cant-install-openssh-features.md).
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> If you want to install OpenSSH Server or OpenSSH Client as FoD, see [Can't install OpenSSH features](../../windows-server/system-management-components/cant-install-openssh-features.md).
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1. Verify that the computer can connect to the local network. For example, use `ping` or `nslookup` commands to make sure that the computer can connect to other devices on the network and can resolve DNS addresses correctly. If needed, check the [Windows Update logs](#windows-update-logs) to help identify the source of the issue.
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To fix this issue, follow these steps:
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1. Verify that the computer can connect to the local network. For example, use the `ping` or `nslookup` commands to make sure that the computer can connect to other devices on the network and can resolve DNS addresses correctly. If necessary, check the [Windows Update logs](#windows-update-logs) to help identify the source of the issue.
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1. If your computer connects directly to Windows Update, follow these steps:
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1. Verify that the computer can connect to the internet. If the computer can't connect, check any proxy or firewall configurations, and make sure that the DNS infrastructure is working correctly.
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1. Verify that Windows is correctly configured to access Windows Update. For more information about the settings that control such access, see [Manage connection endpoints for Windows 11 Enterprise](/windows/privacy/manage-windows-11-endpoints) and the [Delivery Optimization](/windows/privacy/manage-connections-from-windows-operating-system-components-to-microsoft-services#28-delivery-optimization) section in "Manage connections from Windows 10 and Windows 11 operating system components to Microsoft services."
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1. Verify that Windows is correctly configured to access Windows Update. For more information about the settings that control such access, see [Manage connection endpoints for Windows 11 Enterprise](/windows/privacy/manage-windows-11-endpoints) and the ["Delivery Optimization"](/windows/privacy/manage-connections-from-windows-operating-system-components-to-microsoft-services#28-delivery-optimization) section in "Manage connections from Windows 10 and Windows 11 operating system components to Microsoft services."
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1. If your computer uses an intranet update management service such as WSUS and you want to install a FoD instead of an update, check the computer's version of Windows or Windows Server. For example, in the **Search** bar, enter **winver**. Based on the Windows version, take one of the following actions:
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1. If your computer uses an intranet update management service such as WSUS, and you want to install an FoD feature instead of an update, check the computer's version of Windows or Windows Server. For example, in the **Search** bar, enter **winver**. Based on the Windows version, take one of the following actions:
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- **Windows Server 2025 or a later version, or Windows 11 22H2 or a later version**. Continue to the next step in this procedure.
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- **Windows Server 2022 or Windows Server 2019, Windows 11 21H2 or an earlier version, or Windows 10**. See [Information about using ISO images or FoD repositories to install FoD](#information-about-using-iso-images-or-fod-repositories-to-install-fod) for instructions.
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- **Windows Server 2025 or a later version, or Windows 11 22H2 or a later version**: Go to the next step.
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- **Windows Server 2022 or Windows Server 2019, Windows 11 21H2 or an earlier version, or Windows 10**: See [Information about using ISO images or FoD repositories to install FoD](#information-about-using-iso-images-or-fod-repositories-to-install-fod) for instructions.
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1. If your computer uses an intranet update service and you want to manually install an update (or a FoD on a supported version of Windows or Windows Server), Verify that the computer can connect to the WSUS server. If the computer can't connect, check any proxy or firewall configurations, and make sure that the DNS infrastructure is working correctly.
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1. If your computer uses an intranet update service, and you want to manually install an update (or an FoD on a supported version of Windows or Windows Server), verify that the computer can connect to the WSUS server. If the computer can't connect, check any proxy or firewall configurations, and make sure that the DNS infrastructure is working correctly.
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1. Check your Group Policy or Policy configuration service provider (CSP) settings to make sure that no settings are blocking updates. For more information about policy settings that affect Windows Update and intranet update management services, see the following articles:
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1. Check your Group Policy or policy configuration service provider (CSP) settings to make sure that no settings are blocking updates. For more information about policy settings that affect Windows Update and intranet update management services, see the following articles:
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- [Policy CSP - ADMX_Servicing](/windows/client-management/mdm/policy-csp-admx-servicing)
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- [Policy CSP - Update](/windows/client-management/mdm/policy-csp-update)
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2010-01-05 18:52:06:762 808 aac Agent * WARNING: Exit code = 0x8024402C
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```
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For more information on how to collect and review Windows Update logs, see [Windows Update log files](/windows/deployment/update/windows-update-logs).
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For more information about how to collect and review Windows Update logs, see [Windows Update log files](/windows/deployment/update/windows-update-logs).
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### Information about using ISO images or FoD repositories to install FoD
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If you're using any of the following Windows versions and the affected computers can't connect to Windows Update directly, you have to install FoDs from a repository or mounted ISO image within your network.
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You have to install FoD features from a repository or mounted ISO image within your network if the affected computers can't connect to Windows Update directly, and you're using any of the following Windows versions:
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- Windows Server 2022 or Windows Server 2019
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- Windows 11 21H2 or an earlier version
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- Windows 10
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You can download FoD ISO packages from any of the following locations.
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You can download FoD ISO packages from any location that's listed in the following table.
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| Source | Details or requirements |
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| - | - |
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> - The FoD ISO package should match your Windows version. For example, if you want to install OpenSSH features on a computer that runs Windows 11, version 21H2, download the package that's specific to Windows 11, version 21H2.
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> - Store the downloaded files on a drive or network share that's accessible from the computer that you want to install the features on.
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For more information about how to create and use a repository for language packs and other FoDs, see the following articles:
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For more information about how to create and use a repository for language packs and other FoD features, see the following articles:
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- [FoD repositories](/windows-hardware/manufacture/desktop/features-on-demand-v2--capabilities#FoD-repositories) in Features on Demand
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- [Build a custom FoD and language pack repository](/windows-hardware/manufacture/desktop/languages-overview?view=windows-11&preserve-view=true#build-a-custom-FoD-and-language-pack-repository) in "Languages overview"
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- [Features on Demand media](/windows-hardware/manufacture/desktop/features-on-demand-v2--capabilities#features-on-demand-media) in Features on Demand
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For more general information about FoDs, see [Available features on demand](/windows-hardware/manufacture/desktop/features-on-demand-non-language-FoD).
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For more general information about FoD, see [Available features on demand](/windows-hardware/manufacture/desktop/features-on-demand-non-language-FoD).

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