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Merge pull request #8312 from rnirek/patch-15
AB#4166: Update suse-public-cloud-connectivity-registration-issues.md
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support/azure/virtual-machines/linux/suse-public-cloud-connectivity-registration-issues.md

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title: Troubleshoot connectivity and registration for SUSE SLES VMs
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description: Troubleshoot scenarios in which an Azure VM that has a SUSE Linux Enterprise Server image can't connect to the SUSE Subscription Management Tool (SMT) repository.
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ms.date: 02/04/2025
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ms.date: 02/26/2025
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author: rnirek
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ms.author: hokamath
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ms.reviewer: adelgadohell, mahuss, esanchezvela, scotro, v-weizhu, divargas
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```bash
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sudo zypper --pkg-cache-dir /root/packages/ download cloud-regionsrv-client cloud-regionsrv-client-plugin-azure regionServiceClientConfigAzure python3-azuremetadata SUSEConnect python3-cssselect python3-toml python3-lxml python3-M2Crypto python3-zypp-plugin libsuseconnect suseconnect-ruby-bindings docker libcontainers-common
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```
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> [!IMPORTANT]
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> The latest `cloud-regionsrv-client-10.3.11-150300.13.19.1` introduces new dependencies (`libcontainers-common` and `docker`). This causes dependency errors. When [cloud instance repos fail because of outdated packages](https://www.suse.com/support/kb/doc/?id=000021552), the latest packages are installed:
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>```ouput
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>cloud-regionsrv-client 10.3.11-150300.13.19.1
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>cloud-regionsrv-client-plugin-azure 2.0.0-150300.13.19.1
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>```
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4. If there are dependency errors from the latest package, `cloud-regionsrv-client-10.3.11-150300.13.19.1`, you must downgrade `cloud-regionsrv-client` and `cloud-regionsrv-client-plugin-azure`. Otherwise, skip this step.
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```bash
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sudo zypper --no-refresh --no-remote --non-interactive install --old-package cloud-regionsrv-client-10.3.7-150300.13.14.1.noarch.rpm
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sudo zypper --no-refresh --no-remote --non-interactive install --old-package cloud-regionsrv-client-plugin-azure-2.0.0-150300.13.14.1.noarch.rpm
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```
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5. Run the following commands:
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4. Run the following commands:
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```bash
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sudo find /root/packages/ -type f -name "*.rpm" -exec cp {} /root/packages/rpms/ \;
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sudo cd /root/packages
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sudo tar -czvf suse-public-registration.tgz rpms
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```
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6. Transfer `suse-public-registration.tgz` to the broken instance:
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5. Transfer `suse-public-registration.tgz` to the broken instance:
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```bash
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sudo scp /root/packages/suse-public-registration.tgz user@targetip:/tmp
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> [!NOTE]
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> Replace `user` and `targetip` as appropriate.
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7. Sign in to the broken instance to extract and install the packages:
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6. Sign in to the broken instance to extract and install the packages:
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```bash
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sudo cd tmp
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sudo zypper --no-refresh --no-remote --non-interactive install --force *.rpm
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```
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8. Register the VM again:
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7. Register the VM again:
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```bash
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sudo registercloudguest --force-new
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```
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For more information, see [Cloud instance repos fail due to outdated packages](https://www.suse.com/support/kb/doc/?id=000021552).
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## Scenario 3: General registration issues
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