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support/dynamics-365/customer-service/omnichannel-for-customer-service/number-cannnot-upgraded-calling-sms-maxed-out-error.md

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# "This number cannot be upgraded. Calling and SMS capabilities maxed out" error
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This article helps you resolve the error you may encounter when using a trial phone number in Azure Communication Services.
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This article helps you resolve the error you may encounter when your SMS channel is configured to use a trial phone number in Azure Communication Services.
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## Symptoms
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1. Remove the default trial phone number.
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2. Use the purchased phone number instead of the default phone number.
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For more information about trial phone numbers in Azure Communication Services, see [Frequently asked questions about trial phone numbers in Azure Communication Services](/azure/communication-services/concepts/telephony/trial-phone-numbers-faq).
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For information on configuring an SMS channel using Azure Communication Services, see [Configure an SMS channel using Azure Communication Services](/dynamics365/customer-service/administer/configure-sms-channel-acs).
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For information on trial phone numbers in Azure Communication Services, see [Frequently asked questions about trial phone numbers in Azure Communication Services](/azure/communication-services/concepts/telephony/trial-phone-numbers-faq).

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