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Author: Deland-Han

support/windows-365/media/troubleshooting-windows-365-gpu-drivers/error-in-device-manager.png

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   href: ./troubleshoot-windows-365-app.md
 - name: Troubleshoot Windows 365 Boot
   href: ./troubleshoot-windows-365-boot.md
+- name: Troubleshooting Windows 365 GPU drivers
+  href: troubleshooting-windows-365-gpu-drivers.md
 - name: Windows 365 Boot known issues
   href: ./windows-365-boot-known-issues.md
 - name: Troubleshoot Windows 365 Enterprise Cloud PC grace period issues

support/windows-365/toc.yml

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+---
+title: Troubleshooting Windows 365 GPU drivers
+description: Provides a solution to a known issue with graphic card drivers on Windows 365 GPU Enabled Cloud PC.
+ms.date: 04/29/2025
+manager: dcscontentpm
+audience: itpro
+ms.topic: troubleshooting
+ms.reviewer: feadebay,erikje
+ms.custom: intune-azure, get-started
+---
+# Troubleshooting Windows 365 GPU drivers
+
+This article provides a solution to a known issue with graphic card drivers on Windows 365 GPU Enabled Cloud PC.
+
+## NVIDIA A10 GPU driver version
+
+When you use Windows 365 GPU Enabled Cloud PCs, you might encounter a driver error issue if the Nvidia A10 driver is outdated. This issue can occur due to mismatch in the underlying graphics card driver versions. 
+
+The error message resembles the following screenshot. You can see an error dialog on the **Nvidia A10-24Q** driver in Device Manager.
+
+:::image type="content" source="media/troubleshooting-windows-365-gpu-drivers/error-in-device-manager.png" alt-text="Error in Device Manager.":::
+
+> [!NOTE]
+> The actual dialog error number version might be different.
+
+## Resolution
+
+To fix this issue, you need to download a new Nvidia A10 driver to fix the issue. Follow these troubleshooting steps:
+
+1. Verify if you're using the NVIDIA A10 GPU:
+
+   * Open **Device Manager** on your Cloud PC.
+   * Expand **Display Adapters**.
+   * If **NVIDIA A10** appears, continue with the next steps. If not, the update isn't necessary for this Cloud PC.
+
+2. Download and install the latest driver:
+
+   * Visit the Microsoft certified **NVIDIA GRID/vGPU driver** download [page](/azure/virtual-machines/windows/n-series-driver-setup#nvidia-gridvgpu-drivers)
+   * Download the latest driver for your Windows operating system.
+   * Extract the files and run the installer (no need to uninstall your current driver).
+   * Restart your Cloud PC once the installation is complete.
+
+3. Verify the update was successful:
+
+   * After restarting, open **Device Manager** again.
+
+Expand **Display Adapters** and confirm that the error is disappeared.
+
+## More information
+
+* [Azure N-series NVIDIA GPU driver setup for Windows - Azure Virtual Machines | Microsoft Learn](/azure/virtual-machines/windows/n-series-driver-setup#nvidia-gridvgpu-drivers)
+* [GPU Cloud PCs in Windows 365 | Microsoft Learn](/windows-365/enterprise/gpu-cloud-pc)