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Merge pull request #9952 from MicrosoftDocs/kaushika-msft-patch-6
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support/windows-365/troubleshoot-windows-365-bcdr-known-isssues.md

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title: Windows 365 BCDR known issues
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description: This article provides troubleshooting steps for the recent known issues with Windows 365 disaster recovery
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author: kaushika-msft
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1. **Short-term solution**:Delete the OST file on the Cloud PC after completing a failover or failback. This action forces Outlook to rebuild the offline cache of the mailbox, along with the search index. No user data will be lost during this process.
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2. **Long-term solution**:Switch to the new Outlook app. The new Outlook app uses a different caching mechanism that eliminates this synchronization issue.
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By applying these troubleshooting measures, you can address the issue and ensure smoother operation of Outlook in disaster recovery scenarios.
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By applying these troubleshooting measures, you can address the issue and ensure smoother operation of Outlook in disaster recovery scenarios.

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