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Merge pull request #9049 from craxal/dev/cralvord/cli-requirement
AB#6149: Add mention of command line restrictions
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support/azure/azure-storage/blobs/alerts/storage-explorer-troubleshooting.md

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ms.author: jinglou
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ms.service: azure-storage
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ms.custom: sap:Alerts, Metrics, Logging and Monitoring, linux-related-content
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ms.date: 12/23/2024
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ms.reviewer: cralvord,richardgao
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ms.date: 06/13/2025
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ms.reviewer: cralvord, richardgao
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---
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# Azure Storage Explorer troubleshooting guide
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Storage Explorer comes packaged with all dependencies it needs to run on Windows.
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> [!NOTE]
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> Some components need command line access. If it's restricted, Storage Explorer might not work as expected. If you encounter issues, contact your system administrator.
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## [macOS](#tab/macOS)
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Storage Explorer comes packaged with all dependencies it needs to run on macOS.
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You can also download the application as a *.tar.gz* file, but you have to install dependencies manually.
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Storage Explorer requires the [.NET 6 runtime](/dotnet/core/install/linux) to be installed on your system. The ASP.NET runtime isn't required.
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Storage Explorer requires the [.NET 8 runtime](/dotnet/core/install/linux) to be installed on your system. The ASP.NET runtime isn't required.
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> [!NOTE]
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> Older versions of Storage Explorer might require a different version of .NET or .NET Core. To determine the required version, refer to the release notes or in-app error messages.
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For some issues, you need to provide logs of the network calls made by Storage Explorer. On Windows, you can get network logs by using Fiddler.
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> [!NOTE]
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> Fiddler traces might contain passwords you entered or sent in your browser during the gathering of the trace. Make sure to read the instructions on how to sanitize a Fiddler trace. Don't upload Fiddler traces to GitHub. You'll be told where you can securely send your Fiddler trace.
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> Fiddler traces might contain passwords you entered or sent in your browser during the gathering of the trace. Make sure to read the instructions on how to sanitize a Fiddler trace. Don't upload Fiddler traces to GitHub. Wait for instructions on how to securely send your Fiddler trace.
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#### Part 1: Install and configure Fiddler
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