Skip to content

Commit 2a07f8f

Browse files
committed
Learn Editor: Update import-windows-autopilot-device-csv-files-errors.md
1 parent 5102a1b commit 2a07f8f

File tree

1 file changed

+13
-6
lines changed

1 file changed

+13
-6
lines changed

support/mem/intune/device-enrollment/import-windows-autopilot-device-csv-files-errors.md

Lines changed: 13 additions & 6 deletions
Original file line numberDiff line numberDiff line change
@@ -34,14 +34,21 @@ The **806 - ZtdDeviceAlreadyAssigned** and **808 - ZtdDeviceAssignedToOtherTenan
3434

3535
## Solution
3636

37-
To fix the issue, confirm whether the device record exists in Microsoft Store for Business:
37+
To fix the issue, confirm whether the device record exists in Microsoft Intune
3838

39-
1. Sign in to [Microsoft Store for Business](https://businessstore.microsoft.com/).
40-
1. Select **Manage**, and then select **Devices**.
41-
1. Locate the device. If the device record exists, select the device, and then select **Remove devices**.
42-
1. Return to the [Microsoft Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431), and then reimport the CSV file.
39+
1. Sign into the [Microsoft Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431).
4340

44-
If the device record doesn't exist in Microsoft Store for Business or Intune, you might require assistance from Microsoft Support to remove the device record. In this case, collect the following information, and then create a service request by following the steps in [How to get support in Microsoft Intune admin center](/mem/intune/fundamentals/get-support):
41+
1. In the **Home** screen, select **Devices** in the left hand pane.
42+
43+
1. In the **Devices | Overview** screen, under **By platform**, select **Windows**.
44+
45+
1. In the **Windows | Windows devices** screen, under **Device onboarding**, select **Enrollment**.
46+
47+
1. In the **Windows | Windows enrollment** screen, under **Windows Autopilot**, select **Devices**.
48+
49+
1. In the **Windows Autopilot devices** screen, select the devices that need deletion, and then select **Delete** in the toolbar. The deletion process can take a few minutes to complete.
50+
51+
If the device record doesn't exist in Microsoft Intune, you might require assistance from Microsoft Support to remove the device record. In this case, collect the following information, and then create a service request by following the steps in [How to get support in Microsoft Intune admin center](/mem/intune/fundamentals/get-support):
4552

4653
- **Device CSV**: A copy of the device CSV file that generates the error.
4754
- **Proof of ownership**: Typically, this is a bill of sale or an invoice in PDF format.

0 commit comments

Comments
 (0)