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Merge pull request #9166 from MicrosoftDocs/main
Auto push to live 2025-06-19 10:02:04
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support/azure/azure-storage/files/file-sync/file-sync-troubleshoot-sync-errors.md

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@@ -4,7 +4,7 @@ description: Troubleshoot common issues with monitoring sync health and resolvin
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author: khdownie
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ms.service: azure-file-storage
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ms.topic: troubleshooting
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ms.date: 01/23/2025
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ms.date: 06/19/2025
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ms.author: kendownie
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ms.custom: sap:File Sync, devx-track-azurepowershell
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ms.reviewer: v-weizhu, vritikanaik
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| 0x8007007b | -2147024773 | ERROR_INVALID_NAME | The file or directory name is invalid. | Rename the file or directory in question. See [Handling unsupported characters](?tabs=portal1%252cazure-portal#handling-unsupported-characters) for more information. |
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| 0x80070459 | -2147023783 | ERROR_NO_UNICODE_TRANSLATION | The file or directory name has unsupported surrogate pair characters. | Rename the file or directory in question. See [Handling unsupported characters](?tabs=portal1%252cazure-portal#handling-unsupported-characters) for more information. |
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| 0x80c80255 | -2134375851 | ECS_E_XSMB_REST_INCOMPATIBILITY | The file or directory name is invalid. | Rename the file or directory in question. See [Handling unsupported characters](?tabs=portal1%252cazure-portal#handling-unsupported-characters) for more information. |
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| 0x80c8026d | -2134375827 | ECS_E_SYNC_ITEM_RESTRICTED_AT_ROOT | The specified item name is restricted at the root of the sync share and thus cannot be synced. | No action required. See [File System Compatibility](/azure/storage/file-sync/file-sync-planning#file-system-compatibility) for more information. |
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| 0x80c8026d | -2134375827 | ECS_E_SYNC_ITEM_RESTRICTED_AT_ROOT | The specified item name is restricted at the root of the sync share and therefore can't be synchronized. | No action required. For more information, see [File System Compatibility](/azure/storage/file-sync/file-sync-planning#file-system-compatibility). |
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| 0x80c80018 | -2134376424 | ECS_E_SYNC_FILE_IN_USE | The file can't be synced because it's in use. The file will be synced when it's no longer in use. | No action required. Azure File Sync creates a temporary VSS snapshot once a day on the server to sync files that have open handles. |
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| 0x80c86013 | -2134351853 | ECS_E_SYNC_CLOUD_FILE_IN_USE | The cloud file can't be synced because it's in use. This error occurs when an application holds an open handle to a file in the cloud, preventing sync operations from being performed until the application releases the handle. | Check the open file handles and close them if they're no longer needed. For more information, see [List Handles](/rest/api/storageservices/list-handles) and [Force Close Handles](/rest/api/storageservices/force-close-handles). |
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| 0x80c8031d | -2134375651 | ECS_E_CONCURRENCY_CHECK_FAILED | The file has changed, but the change hasn't yet been detected by sync. Sync will recover after this change is detected. | No action required. |
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| 0x80c80201 | -2134375935 | ECS_E_SYNC_UNPROCESSABLE_ITEM_REPARSEPOINT | The sync failed due to the presence of a reparse point. | Remove the reparse point or replace it with regular file content before attempting the sync again. |
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| 0x80c80362 | -2134375582 | ECS_E_ITEM_PATH_COMPONENT_HAS_TRAILING_DOT | The item failed to sync because one of its path components has trailing dots. | Rename the item by removing any trailing dots that appear in the path. |
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| 0x80c8024e | -2134375858 | ECS_E_SYNC_ITEM_SKIP_CONSTRAINT_CONFLICT_NOT_ALLOWED | This error indicates a constraint conflict that was detected but was unable to be reported. The item will be skipped. | If the error persists, create a support request. |
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| 0x80c80208 | -2134375928 | ECS_E_SYNC_ITEM_RECONCILIATION_SKIP | A file or directory was skipped during the synchronization pass to rebuild the sync client's metadata. It will be synchronized in the next full synchronization attempt. | If the error persists for several days, create a support request. |
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| 0x80c80208 | -2134375928 | ECS_E_SYNC_ITEM_RECONCILIATION_SKIP | A file or directory was skipped during the synchronization process to rebuild the sync client's metadata. It will be synchronized in the next full synchronization attempt. | If the error persists for several days, create a support request. |
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### Handling unsupported characters
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| **Error string** | ECS_E_SYNC_ROOT_VOLUME_CHANGED |
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| **Remediation required** | No |
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This error occurs because the path at which the server endpoint is provisioned is currently located on a different volume than where it was originally provisioned. When this issue occurs, create a support request and we will contact you to help you resolve this issue.
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This error occurs because the path where the server endpoint is provisioned is now on a different volume than it was originally provisioned. When this issue occurs, create a support request and we will contact you to help you resolve it.
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<a id="-2145844941"></a>**Sync failed because the HTTP request was redirected**
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support/azure/general/region-access-request-process.md

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## Reserved access regions
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To view which regions are access restricted, see [Azure paired regions](/azure/reliability/cross-region-replication-azure#azure-paired-regions).
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To view which regions are access restricted, see [Azure regions list](/azure/reliability/regions-list).
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To request the access for the reserved access regions, follow these steps:
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