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support/power-platform/power-automate/desktop-flows/cannot-connect-to-ibm-personal-communications.md

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title: Unable to Connect to IBM Personal Communications Session
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description: Solves an issue where you can't connect to an IBM Personal Communications session using the Open terminal session action with the HLLAPI provider.
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ms.custom: sap:Desktop flows
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ms.date: 04/28/2025
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ms.date: 04/29/2025
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ms.author: nimoutzo
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author: NikosMoutzourakis
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---
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   at Microsoft.Flow.RPA.Desktop.Robin.Engine.Execution.ActionRunner.Run(IActionStatement statement, Dictionary`2 inputArguments, Dictionary`2 outputArguments)
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```
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## Desktop flow run modes
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This issue can occur in the following desktop flow modes:
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- Unattended
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- Attended
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- Console/Designer
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## Cause
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The IBM Personal Communications terminal emulator requires access to HLLAPI DLLs for proper operation. However, the HLLAPI implementation for IBM Personal Communications version 14 (32-bit) might produce an error. This issue appears to stem from a problem with their implementation.
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The IBM Personal Communications terminal emulator requires access to HLLAPI DLLs for proper operation. However, the HLLAPI implementation in IBM Personal Communications version 14 (32-bit) might result in the error.
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## Resolution
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