Merge pull request #8152 from MicrosoftDocs/fs-move-troubleshooting

AB#3747: Fs move troubleshooting

Author: lucciz01

support/dynamics-365/field-service/rso/locked-booking-infeasible.md

@@ -0,0 +1,44 @@
+---
+title: Locked Booking Is Infeasible in Resource Scheduling Optimization
+description: Resolves issues with booking locks in the Resource Scheduling Optimization add-in for Microsoft Dynamics 365 Field Service.
+ms.author: AnilMur
+author: anilmur
+ms.reviewer: mhart
+ms.date: 02/18/2025
+ms.custom: sap:Resource Scheduling Optimization
+---
+# Locked booking is infeasible in Resource Scheduling Optimization
+
+This article helps you resolve the "Locked booking is infeasible" error that occurs in the [Resource Scheduling Optimization add-in](/dynamics365/field-service/rso-overview) for Microsoft Dynamics 365 Field Service.
+
+## Symptoms
+
+When a [locked booking](/dynamics365/field-service/booking-lock-options) can't respect all defined constraints, the Resource Scheduling Optimization request continues but skips the identified resources that have violations. You might encounter the following error message:
+
+> System failed to optimize some records. Inner error(s): Locked booking is infeasible, reason: Violation. Tracing data points: RequirementId, RequirementName, BookingId, BookingName, ScheduledTimeWindow, FullTimeWindow, ArrivalTime, Lock Type
+
+## Cause
+
+The tracing data points in the error message can help you identify what went wrong. The violation types include:
+
+- Time window violations:
+
+  - The locked booking is outside of the resource's working hours.
+  - The promised time window is invalid.
+  - The travel time is invalid.
+  - The locked booking conflicts with a [scheduled break time](/dynamics365/field-service/set-up-bookable-resources#add-work-hours).
+
+- Eligibility check failures:
+
+  - **Meets Required Skills**. A locked booking has an invalid match to the [resource skill characteristics](/dynamics365/field-service/set-up-characteristics).
+  - **Meets Required Roles**. A locked booking has an invalid match to the [resource role](/training/modules/configure-bookable-resources-urs-dynamics-field-service/).
+  - **Meets Resource Preferences**. A locked booking has an invalid ["must choose from" or "restricted" resource](/dynamics365/field-service/resource-preferences).
+
+  For more information, see [Resource Scheduling Optimization constraints](/dynamics365/field-service/rso-optimization-goal#understand-constraints).
+
+## Resolution
+
+To solve the issue, update the booking settings, and then rerun Resource Scheduling Optimization:
+
+1. Adjust the settings to resolve the identified violation. For example, update the [booking lock options](/dynamics365/field-service/booking-lock-options#booking-lock-options) or adjust the [Resource Scheduling Optimization constraints](/dynamics365/field-service/rso-optimization-goal#understand-constraints).
+1. Save the changes and [run the Resource Scheduling Optimization process](/dynamics365/field-service/rso-run-optimization) again.

support/dynamics-365/field-service/toc.yml

@@ -63,6 +63,8 @@
 
 - name: Resource Scheduling Optimization add-in
   items: 
+    - name: Locked booking is infeasible
+      href: rso/locked-booking-infeasible.md
     - name: Optimization request fails to modify some bookings
       href: rso/system-failed-modify-bookings-error.md
     - name: '"Object reference not set to an instance of an object" error'