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Outlook/Client/performance/collect-performance-trace.md

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title: Collect Performance Trace in New Outlook for Windows
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description: Describes how to collect performance traces by using different options in New Outlook for Windows.
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description: Provides guidance to collect performance and network traces in new Outlook for Windows.
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author: cloud-writer
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ms.author: meerak
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manager: dcscontentpm
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3. To access the trace files, open File Explorer, and then navigate to **%localappdata%\Microsoft\Olk\Feedback\Traces**.
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The file name of a trace uses the following format: **WebviewTrace_\<TraceType_n_yyyymmdd_hhmmSSss>.json**
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The file name of a trace uses the following format: **WebviewTrace_\<TraceType_n_yyyymmdd_hhmmSSss>.json**
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For example: **WebviewTrace_Performance_1_20250324_215740833.json**
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For example: **WebviewTrace_Performance_1_20250324_215740833.json**
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If you're on the phone with Microsoft Support, and you're asked to share the trace files, navigate to **Help** > **Get Diagnostics**, and then select the **Send diagnostics** button. Provide the displayed Support ID so that the Support agent can access the trace information that you collected.

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