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support/azure/partner-solutions/dynatrace/free-trial-errors.md

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---
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title: Dynatrace Free Trial Limitations on Azure
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description: Understand the limitations of Dynatrace free trial resources on Azure.
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author: agrimayadav
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author: agrimayadav
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ms.author: jarrettr
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ms.reviewer: v-ryanberg
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manager: dcscontentpm
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ms.service: partner-services
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ms.topic: troubleshooting-problem-resolution
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ms.date: 09/23/2025
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## Cause
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- You can only create one Dynatrace resource during the trial period.
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- With the free trial plan, your Dynatrace resource on Azure will be deleted automatically after the trial expires, unless you request an extension.
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- With the free trial plan, your Dynatrace resource on Azure will be deleted automatically after the trial expires unless you request an extension.
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## Solution 1: Unable to create another free trial resource
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Only one environment/resource can be created during the trial period. If you need additional environments, upgrade to a paid Dynatrace plan or wait until the trial expires and start a new trial (if eligible).
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Only one environment or resource can be created during the trial period. If you need additional environments, upgrade to a paid Dynatrace plan or wait until the trial expires and start a new trial (if eligible).
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## Solution 2: Prepare for automatic free trial resource deletion
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Be aware that free trial resources are deleted automatically after the trial period ends. If you require more time, [contact Dynatrace sales](mailto:[email protected]) to request a trial extension or discuss upgrade options.
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## Related content
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## Resources
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- [Dynatrace free trial documentation](https://www.dynatrace.com/trial/resources/)
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- [Contact Dynatrace sales](mailto:[email protected])
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- [Contact Dynatrace sales](mailto:[email protected])
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[!INCLUDE [azure-help-support](~/includes/azure-help-support.md)]
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[!INCLUDE [Third-party contact disclaimer](~/includes/third-party-contact-disclaimer.md)]

support/azure/partner-solutions/dynatrace/metrics-checkbox-disabled.md

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description: Resolve the issue in which the metrics collection checkbox is unavailable because the user lacks Owner permissions on the subscription.
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author: agrimayadav
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ms.author: jarrettr
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ms.reviewer: v-ryanberg
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manager: dcscontentpm
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ms.service: partner-services
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ms.topic: troubleshooting-problem-resolution
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ms.date: 09/22/2025
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# Metrics collection checkbox is unavailable
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This article helps you resolve the problem in which the **Enable metrics collection** checkbox is unavailable in your Dynatrace integration because the signed-in account doesn't have Owner permissions on the Azure subscription.
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This article helps you resolve the issue where the **Enable metrics collection** checkbox is unavailable in your Dynatrace integration because the signed-in account doesn't have [Owner role permissions](/azure/role-based-access-control/built-in-roles#owner) on the Azure subscription.
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## Prerequisites
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- Access to the Azure portal and the subscription that contains the resource.
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- Access to the [Azure portal](https://portal.azure.com/) and the subscription that contains the resource.
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## Symptoms
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- The **Enable metrics collection** checkbox is unavailable (dimmed) in the Dynatrace integration UI.
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- The **Enable metrics collection** checkbox is unavailable (grayed out) in the Dynatrace integration UI.
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- Attempting to enable metrics collection results in an error or no action.
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## Cause
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Enabling metrics collection requires Owner permissions at the subscription scope. Users with Contributor or Reader roles can't enable metrics collection from the integration UI. The checkbox is unavailable (dimmed).
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Enabling metrics collection requires Owner role permissions at the subscription scope. Users with Contributor or Reader role permissions can't enable metrics collection from the integration UI and the checkbox is unavailable.
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## Solution: Request Owner permission
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## Solution: Request Owner role permission
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1. In the Azure portal, go to the subscription that contains the resource.
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2. Select **Access control (IAM)** in the left pane.
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2. Select **Access control (IAM)**.
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3. Select **View my access** to see your current role at the subscription scope.
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4. If you don't have Owner permissions, contact the subscription Owner or administrator and request Owner permissions, or ask them to enable metrics collection for you.
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5. After the Owner assigns the role, wait 5–15 minutes for RBAC propagation, and then retry enabling metrics collection in the Dynatrace integration.
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## Related content
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If you don't have Owner role permissions, contact the subscription Owner or admin and request Owner role permissions or ask them to enable metrics collection for you. After the Owner or admin assigns the role, wait 5–15 minutes for role-based access control (RBAC) propagation and then retry enabling metrics collection in the Dynatrace integration.
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## Resource
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- [Azure role-based access control (RBAC)](/azure/role-based-access-control/)
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- [Assign Azure roles using the Azure CLI](/azure/role-based-access-control/role-assignments-cli)
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[!INCLUDE [azure-help-support](~/includes/azure-help-support.md)]
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[!INCLUDE [Third-party contact disclaimer](~/includes/third-party-contact-disclaimer.md)]

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