You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
This article provides a solution to a known issue with graphic card drivers on Windows 365 GPU Enabled Cloud PC.
13
+
This article provides a solution to a known issue with graphic card drivers on Windows 365 GPU-enabled Cloud PCs.
14
14
15
15
## NVIDIA GPU driver version
16
16
17
-
When you use Windows 365 GPU Enabled Cloud PCs, you might encounter a driver error issue if the Nvidia driver is outdated. This issue can occur due to mismatch in the underlying graphics card driver versions.
17
+
When you use Windows 365 GPU-enabled Cloud PCs, you might encounter a driver error if the NVIDIA driver is outdated. This issue can occur due to a mismatch in the underlying graphics card driver version.
18
18
19
-
The error message resembles the following screenshot. You can see an error dialog on the **Nvidia\*\*\*** driver in Device Manager.
19
+
The error message resembles the following screenshot. You can see an error dialog on the **NVIDIA\*\*\*** driver in Device Manager.
20
20
21
-
:::image type="content" source="media/troubleshoot-windows-365-gpu-drivers/error-in-device-manager.png" alt-text="Error in Device Manager.":::
21
+
:::image type="content" source="media/troubleshoot-windows-365-gpu-drivers/error-in-device-manager.png" alt-text="Screenshot showing the error in Device Manager.":::
22
22
23
23
> [!NOTE]
24
24
> The actual dialog error number version might be different.
25
25
26
26
## Resolution
27
27
28
-
To fix this issue, you need to download a new Nvidia driver to fix the issue. Follow these troubleshooting steps:
28
+
To fix this issue, you need to download a new NVIDIA driver. Follow these troubleshooting steps:
29
29
30
30
1. Verify if you're using the NVIDIA GPU:
31
31
32
-
* Open **Device Manager** on your Cloud PC.
33
-
* Expand **Display Adapters**.
34
-
* If **NVIDIA \*\*\*** appears, continue with the next steps. If not, the update isn't necessary for this Cloud PC.
32
+
1. Open **Device Manager** on your Cloud PC.
33
+
2. Expand **Display Adapters**.
34
+
3. If **NVIDIA \*\*\*** appears, continue with the next steps. If not, no update is needed for this Cloud PC.
35
35
36
36
2. Download and install the latest driver:
37
37
38
-
* Visit the Microsoftapproved **NVIDIA GRID/vGPU driver** download [page](/azure/virtual-machines/windows/n-series-driver-setup#nvidia-gridvgpu-drivers)
39
-
* Download the latest driver for your Windows operating system.
40
-
* Extract the files and run the installer (no need to uninstall your current driver).
41
-
* Restart your Cloud PC once the installation is complete.
38
+
1. Go to the Microsoft-approved [NVIDIA GRID/vGPU driver download page](/azure/virtual-machines/windows/n-series-driver-setup#nvidia-gridvgpu-drivers).
39
+
2. Download the latest driver for your Windows operating system.
40
+
3. Extract the files and run the installer (no need to uninstall your current driver).
41
+
4. Restart your Cloud PC once the installation is complete.
42
42
43
-
3. Verify the update was successful:
43
+
3. Verify that the update is successful:
44
44
45
-
* After restarting, open **Device Manager** again.
45
+
1. After restarting, open **Device Manager** again.
46
+
2. Expand **Display Adapters** and confirm that the error has disappeared.
46
47
47
-
Expand **Display Adapters** and confirm that the error is disappeared.
48
-
49
-
If you're using any of the NVIDIA driver series such as NV, NVv3 and NVads A10V5 series or NCas_T4_V3 VM series, visit [Azure N-series NVIDIA GPU driver setup for Windows](/azure/virtual-machines/windows/n-series-driver-setup#nvidia-gridvgpu-drivers) to download the latest drivers.
48
+
If you're using any of the NVIDIA driver series, such as NV, NVv3, and NVads A10V5 series or NCas_T4_V3 VM series, go to [Install NVIDIA GPU drivers on N-series VMs running Windows](/azure/virtual-machines/windows/n-series-driver-setup#nvidia-gridvgpu-drivers) to download the latest drivers.
50
49
51
50
## Reference
52
51
53
-
[GPU Cloud PCs in Windows 365 | Microsoft Learn](/windows-365/enterprise/gpu-cloud-pc)
52
+
[GPU Cloud PCs in Windows 365](/windows-365/enterprise/gpu-cloud-pc)
0 commit comments