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---
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title: Troubleshoot Windows 365 GPU drivers
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description: Provides a solution to a known issue with graphic card drivers on Windows 365 GPU Enabled Cloud PC.
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ms.date: 04/29/2025
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title: Troubleshoot Windows 365 GPU Drivers
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description: Provides a solution to a known issue with graphic card drivers on Windows 365 GPU-enabled Cloud PCs.
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ms.date: 05/06/2025
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manager: dcscontentpm
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audience: itpro
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ms.topic: troubleshooting
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# Troubleshoot Windows 365 GPU drivers
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This article provides a solution to a known issue with graphic card drivers on Windows 365 GPU Enabled Cloud PC.
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This article provides a solution to a known issue with graphic card drivers on Windows 365 GPU-enabled Cloud PCs.
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## NVIDIA GPU driver version
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When you use Windows 365 GPU Enabled Cloud PCs, you might encounter a driver error issue if the Nvidia driver is outdated. This issue can occur due to mismatch in the underlying graphics card driver versions.
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When you use Windows 365 GPU-enabled Cloud PCs, you might encounter a driver error if the NVIDIA driver is outdated. This issue can occur due to a mismatch in the underlying graphics card driver version.
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The error message resembles the following screenshot. You can see an error dialog on the **Nvidia \*\*\*** driver in Device Manager.
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The error message resembles the following screenshot. You can see an error dialog on the **NVIDIA \*\*\*** driver in Device Manager.
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:::image type="content" source="media/troubleshoot-windows-365-gpu-drivers/error-in-device-manager.png" alt-text="Error in Device Manager.":::
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:::image type="content" source="media/troubleshoot-windows-365-gpu-drivers/error-in-device-manager.png" alt-text="Screenshot showing the error in Device Manager.":::
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> [!NOTE]
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> The actual dialog error number version might be different.
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## Resolution
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To fix this issue, you need to download a new Nvidia driver to fix the issue. Follow these troubleshooting steps:
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To fix this issue, you need to download a new NVIDIA driver. Follow these troubleshooting steps:
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1. Verify if you're using the NVIDIA GPU:
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* Open **Device Manager** on your Cloud PC.
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* Expand **Display Adapters**.
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* If **NVIDIA \*\*\*** appears, continue with the next steps. If not, the update isn't necessary for this Cloud PC.
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1. Open **Device Manager** on your Cloud PC.
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2. Expand **Display Adapters**.
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3. If **NVIDIA \*\*\*** appears, continue with the next steps. If not, no update is needed for this Cloud PC.
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2. Download and install the latest driver:
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* Visit the Microsoft approved **NVIDIA GRID/vGPU driver** download [page](/azure/virtual-machines/windows/n-series-driver-setup#nvidia-gridvgpu-drivers)
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* Download the latest driver for your Windows operating system.
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* Extract the files and run the installer (no need to uninstall your current driver).
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* Restart your Cloud PC once the installation is complete.
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1. Go to the Microsoft-approved [NVIDIA GRID/vGPU driver download page](/azure/virtual-machines/windows/n-series-driver-setup#nvidia-gridvgpu-drivers).
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2. Download the latest driver for your Windows operating system.
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3. Extract the files and run the installer (no need to uninstall your current driver).
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4. Restart your Cloud PC once the installation is complete.
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3. Verify the update was successful:
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3. Verify that the update is successful:
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* After restarting, open **Device Manager** again.
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1. After restarting, open **Device Manager** again.
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2. Expand **Display Adapters** and confirm that the error has disappeared.
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Expand **Display Adapters** and confirm that the error is disappeared.
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If you're using any of the NVIDIA driver series such as NV, NVv3 and NVads A10V5 series or NCas_T4_V3 VM series, visit [Azure N-series NVIDIA GPU driver setup for Windows](/azure/virtual-machines/windows/n-series-driver-setup#nvidia-gridvgpu-drivers) to download the latest drivers.
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If you're using any of the NVIDIA driver series, such as NV, NVv3, and NVads A10V5 series or NCas_T4_V3 VM series, go to [Install NVIDIA GPU drivers on N-series VMs running Windows](/azure/virtual-machines/windows/n-series-driver-setup#nvidia-gridvgpu-drivers) to download the latest drivers.
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## Reference
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[GPU Cloud PCs in Windows 365 | Microsoft Learn](/windows-365/enterprise/gpu-cloud-pc)
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[GPU Cloud PCs in Windows 365](/windows-365/enterprise/gpu-cloud-pc)
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[!INCLUDE [Third-party disclaimer](../includes/third-party-disclaimer.md)]

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