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Copy file name to clipboardExpand all lines: SharePoint/SharePointOnline/sites/cannot-delete-sites-protected-by-microsoft365-backup.md
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@@ -33,16 +33,17 @@ This error occurs because the site is actively protected or was protected in the
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## Resolution
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To delete the backup of the site that you want to delete, use the following steps to submit a support request to Microsoft:
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If you want to delete backups of specific sites, mailboxes, or oneDrive to comply with GDPR regulations, you can do so using **Admin PowerShell cmdlets.**
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1. Sign in to the Microsoft 365 admin center by using your administrator credentials.
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1. Navigate to the following URL:
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> [!NOTE]
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> For you to be able to offboard a site, mailbox, or oneDrive, it should be removed from policy first. That is, its **policy-id** should be empty and state as "unprotected".
This link populates the "Microsoft 365 Backup Protected Site" query in the Microsoft 365 admin center.
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1. Select **Contact support**, and then select a contact method.
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1. Leave the prepopulated **Title** field as is and the **Description** field blank.
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1. Fill in the other required fields, and then select **Contact me**.
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1. Get the **protection unit-id** for the site, user, or mailbox you would like to offboard using the [List driveProtectionUnits PowerShell cmdlet](/graph/api/backuprestoreroot-list-driveprotectionunits).
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When Microsoft Support contacts you about the service request, provide the site URL and other relevant information. After the site's backup is deleted, you can delete the site.
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1. To initiate the offboarding progress, use the [protectionUnitBase: offboard PowerShell cmdlet](/graph/api/protectionunitbase-offboard).
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1. If you want to cancel the offboarding within the 90-day grace period, use the [protectionUnitBase: cancelOffboard PowerShell cmdlet](/graph/api/protectionunitbase-canceloffboard).
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Learn more about the entire offboarding cycle, cancellation and grace period [here](/microsoft-365/backup/backup-offboarding?view=o365-worldwide).
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