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Merge pull request #8123 from ju-shim/patch-1
AB#3723: Apollo Article Experiment - Update troubleshoot-rdp-connection.md
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support/azure/virtual-machines/windows/detailed-troubleshoot-rdp.md

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Before proceeding to the detailed troubleshooting,
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* Check the status of the virtual machine in the Azure portal for any obvious issues.
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* Follow the [quick fix steps for common RDP errors in the basic troubleshooting guide](troubleshoot-rdp-connection.md#quick-troubleshooting-steps).
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* Follow the [quick fix steps for common RDP errors in the basic troubleshooting guide](troubleshoot-rdp-connection.md#troubleshooting-steps).
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* For custom images, make sure that your VHD is properly prepared prior to upload it. For more information, see [Prepare a Windows VHD or VHDX to upload to Azure](/azure/virtual-machines/windows/prepare-for-upload-vhd-image).
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Try reconnecting to the VM via Remote Desktop after these steps.

support/azure/virtual-machines/windows/troubleshoot-rdp-connection.md

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**Applies to:** :heavy_check_mark: Windows VMs
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[!INCLUDE [Feedback](../../../includes/feedback.md)]
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The Remote Desktop Protocol (RDP) connection to your Windows-based Azure virtual machine (VM) can fail for various reasons, leaving you unable to access your VM. The issue can be with the Remote Desktop service on the VM, the network connection, or the Remote Desktop client on your host computer. This article guides you through some of the most common methods to resolve RDP connection issues.
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If you need more help at any point in this article, you can contact the Azure experts on [the MSDN Azure and Stack Overflow forums](https://azure.microsoft.com/support/forums/). Alternatively, you can file an Azure support incident. Go to the [Azure support site](https://azure.microsoft.com/support/options/) and select **Get Support**
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<a id="quickfixrdp"></a>
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## Quick troubleshooting steps
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> [!IMPORTANT]
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> **Before you begin**, take advantage of resource-specific diagnostics, with interactive step-by-step workflows, and detailed troubleshooting guides tailored to your Azure Windows VM connectivity issue.
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> Go to the [Azure portal](https://portal.azure.com), click the **Help(?)** icon, and provide your problem and resource details.
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## Troubleshooting steps
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After each troubleshooting step, try reconnecting to the VM:
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